Data Center Technician - Madison, NC

PGTEK•Madison, NC

15h•Onsite

About The Position

We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment onsite in Madison, NC. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting. This position requires 100% onsite presence in Madison, NC. The role involves physical labor in a dynamic datacenter environment. PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing decades of experience and business relationships. PGTEK invests in the educational advancements of its staff by providing the necessary resources to complete Professional and Business Certifications. The company emphasizes treating its people like family.

Requirements

Must be a US citizen.
Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
Hands-on experience diagnosing hardware issues and performing part replacements.
Strong problem-solving abilities and technical insight into server operations.
Excellent communication skills with a professional, customer-first approach.
Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.
Committed to delivering high-quality work with strong attention to detail.

Nice To Haves

Experience with Nvidia GPUs/NICs
Basic understanding of networking concepts and troubleshooting
Ability to read and interpret Linux logs for diagnostics
Familiarity with the Linux command line (CLI)
Exposure to RoCE (RDMA over Converged Ethernet) networking

Responsibilities

Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware.
Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.
Identify and resolve hardware issues using knowledge of server architecture and components.
Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations.
Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment.
Work closely with fellow technicians and other departments to meet deployment and maintenance goals.
Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.

Benefits

comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
a vision plan
dental insurance with the base dental plan option paid for by PGTEK
A TRICARE Supplemental Medical Insurance plan is also available
Life Insurance
Short and Long-Term disability
Critical Illness insurance have premiums covered
a matching 401(k) plan
a discount on pet insurance through ASPCA Pet Insurance
An Employee Assistance Program is available at no cost to all employees
generous amount of PTO and Holidays
an Education Assistance Program is available after 12 months of employment