Datacenter Engineer

Skillable

2h • $100,000 - $130,000 • Remote

About The Position

Responsibilities
Monitor datacenter infrastructure health, capacity, and performance by proactively identifying risks, inefficiencies, or failure points and responding to issues as needed
Work with our datacenter suppliers and vendors to procure hardware and services for replacement, expansion, and lifecycle management
Perform day to day administrative, management, and configuration tasks of datacenter infrastructure, including servers, networking, power, and supporting systems
Engage with internal staff and support to understand platform use and shortcomings
Analyze infrastructure and platform usage to define, document, and promote best practices, standards and reusable templates.
Contribute to discussions and decisions on the directions we are taking and ongoing projects/tasks
Create and maintain technical documentation, runbooks, and operational processes to support scalability and knowledge sharing.
Identify opportunities to automate operational tasks using scripting and tooling to reduce manual effort and error.
Continuously improve monitoring coverage and alert quality to reduce noise and improve signal.
Support vulnerability remediation and patching efforts across infrastructure components
Standardize operational procedures to improve consistency and reduce operational risk
Serve as a technical point of escalation for resolving issues affecting our platform, driving issues to resolution
Develop, maintain and enhance monitoring, alerting and observability solutions to improve operational awareness and response times.
Coordinate routine, scheduled, and emergency maintenance activities to ensure maximum uptime and minimal service disruption.
Collaborate with internal engineering, operations, and support teams to understand platform usage, constraints, and improvement opportunities.
Travel to datacenter locations, both domestic and international, to support projects, deployments, audits, and vendor engagements.
Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.
Perform additional responsibilities as assigned to support the overall health, stability, and growth of the platform.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Software Engineering, or related field preferred, but not required
• 5+ years of relevant professional experience in datacenter infrastructure, including but not limited to installation and configuration of cages, racks, power limitations, servers, network switches and firewalls, out of band management, etc.
• Demonstrated expertise in PowerShell scripting for automation, administration and operational efficiency
• Strong knowledge of enterprise L2 and L3 networking and firewall management
• Working knowledge of public cloud and SaaS platforms, with emphasis on Microsoft Azure.
• Knowledge of server security practices and technologies and their potential impacts
• Experience working cross-functionally and promoting collaborative partnerships to drive results.
• Proven ability to communicate effectively to various audiences/levels, both internal and external stakeholders, through various mediums.
• Ability to present and convey material both formally and informally to all levels of an organization.
• Demonstrated ability to prioritize and manage workload and meet project deadlines.
• A high-level of confidence, integrity and professional courtesy.
• Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.
• Naturally inquisitive with a desire to learn, solve problems and dig into detailed analysis.
• Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
• Familiar with SCRUM and Agile processes

Nice To Haves

• Experience working in a fully remote team is preferred, but not required.

Responsibilities

• Monitor datacenter infrastructure health, capacity, and performance by proactively identifying risks, inefficiencies, or failure points and responding to issues as needed
• Work with our datacenter suppliers and vendors to procure hardware and services for replacement, expansion, and lifecycle management
• Perform day to day administrative, management, and configuration tasks of datacenter infrastructure, including servers, networking, power, and supporting systems
• Engage with internal staff and support to understand platform use and shortcomings
• Analyze infrastructure and platform usage to define, document, and promote best practices, standards and reusable templates.
• Contribute to discussions and decisions on the directions we are taking and ongoing projects/tasks
• Create and maintain technical documentation, runbooks, and operational processes to support scalability and knowledge sharing.
• Identify opportunities to automate operational tasks using scripting and tooling to reduce manual effort and error.
• Continuously improve monitoring coverage and alert quality to reduce noise and improve signal.
• Support vulnerability remediation and patching efforts across infrastructure components
• Standardize operational procedures to improve consistency and reduce operational risk
• Serve as a technical point of escalation for resolving issues affecting our platform, driving issues to resolution
• Develop, maintain and enhance monitoring, alerting and observability solutions to improve operational awareness and response times.
• Coordinate routine, scheduled, and emergency maintenance activities to ensure maximum uptime and minimal service disruption.
• Collaborate with internal engineering, operations, and support teams to understand platform usage, constraints, and improvement opportunities.
• Travel to datacenter locations, both domestic and international, to support projects, deployments, audits, and vendor engagements.
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.
• Perform additional responsibilities as assigned to support the overall health, stability, and growth of the platform.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level