Database Manager

Families in Transition•Manchester, NH

About The Position

At Families in Transition, we’re on a mission to Prevent and Break the Cycle of Homelessness. Our mission moves us to empower people and we do that by providing dignified housing, by delivering comprehensive and innovative solutions, by developing collaborative relationships with our clients and partners, and by creating opportunities for donors and volunteers committed to making a difference where they live and work. Families in Transition is currently looking for a Database Manager to join our team. Job Summary: The Database Manager is a key member of the Resource Development (RD) team and is responsible for managing and staying up to date with best practices for the systems that support the RD department. This includes RD tools Salesforce, Classy, iWave, and GivePulse, as well as Pardot (Now Known As: Marketing Cloud Account Engagement) in conjunction with the Marketing Department. In this role, the Database Manager will also partner with members of the Finance and Accounting teams to ensure proper reporting and monthly reconciliation.

Requirements

Bachelor’s Degree and a minimum of four (4) years of experience working in a nonprofit with database administration and/or fundraising responsibilities.
Database experience. Preferred: Salesforce Certified Manager, preferred Salesforce Certified Nonprofit Cloud Consultant.
Analytical thinker with the ability to break down complex problems and develop step-by-step solutions.
Excellent project management skills and the ability to manage complex timelines and multiple projects.
Ability to work both independently and as part of a team.
Must be well organized and detailed oriented.
Demonstrate a high level of confidence in making strategic decisions, using good judgment, and skill in innovative and creative problem-solving.

Responsibilities

Oversee the organization's Salesforce CRM (Nonprofit Success Pack, NPSP) database including data integrity, the accuracy of records, and data analysis.
Provide technical and analytical support/expertise for CRM-related initiatives; ensure data integrity of systems.
Process donations promptly and accurately, according to best practices.
Generate donor acknowledgement letters, in memory/in honor of letters, and sends out new donor postcards.
Regularly run revenue and reconciliation reports and advises on progress of revenue against annual goals.
Perform maintenance projects on the database as necessary, including updating and deduping records.
Support the team for donor receptions/events, including major fundraisers, which may involve additional event software.
Communicate directly with donors and financial institutions to clarify and answer donation-related questions.
Manage Salesforce integration with applications including Classy, Pardot, Apsona for Salesforce, GivePulse, iWave and Outlook.
Proactive system maintenance, including security reviews, release updates, and health checks.
Ensure that all processes, protocols, and deliverables are met on time and provide routine updates and report outs to the Director of Philanthropy and Development team, as appropriate.
Collaborate with Finance to review monthly budget variance reports and accounting information.
Create protocols for data entry, monitoring, and updating in all systems and identify opportunities for systems integration to reduce data entry, bolster data reporting, and increase cross-departmental collaboration.
Troubleshoot technical problems and errors encountered by users and reach out to users to recommend best practices or clarify data entry procedures.
Work with vendors and IT staff to escalate and resolve issues as needed to support projects and operations.
Engage and collaborate with Salesforce community members to leverage efficiency.
Backup Salesforce data monthly, restore lost data.
Responsible for performing weekly, monthly, and year-end reconciliation with Finance.
Other duties and responsibilities as assigned.