MAP International-posted 4 months ago
Full-time
Brunswick, GA
101-250 employees

The Database Manager is an individual contributor with no direct reports, working as part of a small Philanthropy database team that includes the hiring manager and a part-time staff member. This position plays a hands-on role in managing MAP International’s CRM, Agilon One, which supports over 26,000 active donor records and fuels the success of the Philanthropy team. The Database Manager will be responsible for the tactical execution of data management and reporting needs, including generating mail lists for more than 15 fundraising campaigns annually, preparing co-op donor and transaction reports, and providing raw donor data every six months to refresh analytics in Power BI. While much of the role centers on accurate data, reporting, and execution, the successful candidate will also use critical thinking and critical thinking skills to identify system improvements, streamline processes, and provide strategic insights to strengthen MAP’s fundraising operations. This is a highly collaborative role, ideal for someone who is detail-oriented, analytical, and eager to learn, yet also confident in advising on ways to maximize the organization’s use of its CRM system.

  • Learn and master the Agilon CRM system and how it supports MAP's fundraising and donor engagement efforts.
  • Serve as the Philanthropy team’s go-to expert for CRM capabilities and best practices.
  • Translate Philanthropy business needs into technical CRM solutions.
  • Document and maintain standard operating procedures (SOPs) for data management and reporting processes.
  • Train new and existing Philanthropy members on CRM functions and workflows.
  • Provide timely, friendly, and clear support for CRM-related requests from Philanthropy staff.
  • Perform complex list pulls for appeals.
  • Import large data sets into Agilon accurately and efficiently.
  • Execute detailed and accurate data entry tasks.
  • Assist in data hygiene efforts.
  • Create and distribute recurring and ad hoc reports and dashboards for gift tracking, appeal performance, and donor metrics.
  • Assist in maintaining and optimizing the organization’s dashboard in collaboration with the hiring manager.
  • Track and analyze key data to inform fundraising strategy and donor engagement.
  • Participate in cross-functional meetings to represent CRM capabilities and ensure alignment with Philanthropy goals.
  • Assist with special projects, audits, or organizational initiatives that require CRM or data support related to Philanthropy.
  • Experience with SQL, queries, or other reporting/query tools.
  • Familiarity with direct response fundraising or donor segmentation strategy.
  • Understanding of nonprofit fundraising lifecycle and revenue streams.
  • Experience in training or onboarding others in technical systems.
  • Customer service mindset when dealing with internal stakeholders.
  • High attention to detail with a commitment to data accuracy.
  • Demonstrated ability to learn new systems quickly and independently.
  • Strong analytical and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Experience with documentation and writing SOPs for technical or user processes.
  • Comfortable working independently and collaboratively in a fast-paced environment.
  • Ability to manage confidential information with discretion.
  • 3+ years of experience in CRM/database management, preferably in a nonprofit or fundraising environment.
  • Proficiency with CRM software (experience with Agilon One or similar platforms such as Raiser’s Edge, Salesforce NPSP, or DonorPerfect preferred).
  • Understanding of SQL, preferred. Complete additional SQL certifications are required within the first 6 months of hiring.
  • Strong Excel skills (VLOOKUP, pivot tables, conditional formatting, data validation).
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service