Database Escalation Engineer - Federal

ServiceNow • Orlando, FL

77d

About The Position

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. In this role, you will be part of our SWAT (Software Action Team) that ensures the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for restoring database/application services, guiding SRE and CS operations on any database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform. The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the database infrastructure by learning the Java-based platform from end to end.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years of experience supporting production databases with Performance Tuning, Query Optimization, and analyzing query execution plans for Postgres/MySQL/MariaDB.
• 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.
• In-depth knowledge of running profile and tracing tools in the Database and Linux layer, like perf, gprof, valgrind, strace, flamegraph.
• Experience supporting or testing large-scale web-based distributed applications such as Apache/Tomcat, and WebSphere in a Linux environment.
• Experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution.
• Proven experience with concurrency, multithreading, and distributed system architectures.
• Exposure to the Linux platform at the sysadmin level. RHEL certification preferred.
• Strong problem-solving and analytical skills with an aptitude for learning new technologies, developing and deploying mission-critical software.
• Eagerness to learn everything about the ServiceNow Platform.
• Supporting federal customers on the isolated stack and being on-call weekly for support 24x7 on a rotation basis.
• Working as a team lead and reviewing Postgres source code and GDB knowledge is a plus.

Responsibilities

• Become an SME in production triage, gain broad knowledge across ServiceNow's applications, JDBC, and Java codebase relevant to the database query generation, and work with all the groups within ServiceNow, especially Engineering/Operations.
• Learn how to identify bugs and solve challenging DB performance issues quickly.
• Develop automation tools to facilitate and improve day-to-day operations, like Ansible and scripting in Python/Ruby.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees