Database Engineer II - AMZ23042.8

Amazon • Seattle, WA

1d • $124,700 - $168,800

About The Position

Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary Responsible for staying current and continuously learning groundbreaking technologies. Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Help coach/mentor new team members. (40 hours / week, 8:00am-5:00pm, Salary Range $124,700/year to $168,800/year) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Requirements

• A Bachelor’s degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation.
• 3 years of experience in technical support .
• 1 year of experience in software development.
• 1 year of experience in with object oriented language

Responsibilities

• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat)
• Applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
• Responsible for staying current and continuously learning groundbreaking technologies.
• Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• Help coach/mentor new team members.

Benefits

• A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees