Database Coordinator II

Angel Of The Winds Casino Resort • WA

94d

About The Position

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all team members to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

• Exceptional guest services skills required.
• An Associate’s degree; and at least two (2) years of experience in database marketing; and/or a combination of education and equivalent experience.
• Experience in Casino Marketing preferred.
• Must be proficient in Microsoft applications, Player tracking systems, BI applications, SQL, Tableau a plus.
• Ability to function in a fast-paced environment, under short time constraints and within established deadlines.
• Extensive database management and program analysis skills.
• Excellent communication skills, excellent skills in time management, coordinating and prioritizing of projects, problem solving, able to handle stress.
• Math, Computer Science and analytical background required with an in-depth knowledge of spreadsheets and database applications is necessary.
• Relational and multi-dimensional database management and/or design, data warehouse management, query and/or reporting writing preferred.
• Must be able to work in an unsupervised atmosphere, detail-oriented, results-oriented, maintain a high level of accuracy and excellent time management skills.
• Ability to maintain effective working relationships with department heads and employees.
• Skill in solving practical problems and dealing with situations where only limited standardization exists.

Responsibilities

• Provides customer lists to stakeholders, partners and/or vendors on an ad-hoc basis.
• Generates and submits monthly and weekly mailing lists.
• Enhance and maintain customer databases.
• Maintain integrity of data to ensure accuracy of analytical efforts.
• Work on improving the quality and integrity of physical and email addresses.
• Sets up and maintains all marketing campaigns within the CRM’s system.
• Creates promotion prizes, EBS promotions, and Kiosk promotions including point multiplier strategy and bonus incentives.
• Assist when needed with developing standard operating procedures.
• Responsible for maintaining, creating, and removal of monthly and ongoing promotions and coupons within the Player Tracking systems.
• Partners with the Marketing Analyst on tasks, analytics, special projects, and other duties.
• Acts as the liaison to the Players Club to ensure that front line employees are current on promotions, understand the systems, and naming conventions in order to expedite guest experience.
• Must learn, comprehend, and comply with applicable Company policies and procedures, NIGC and WSGC Gaming Regulations, and the Stillaguamish Tribal Gaming Rules.
• Work nights, weekends, and holidays as required.
• Performs other duties as assigned.

Benefits

• Starting Wage: DOE

What This Job Offers

• Education Level: Associate degree