Data Support Associate - Home Services

Heartland Health • Saint Joseph, MO

28d • $16

About The Position

This position supports and assists in all facets of Home Services including intake referral center, prior authorizations, verification of insurance eligibility and benefits, pre-billing processes, as well as clerical support to the Home Services clinical team. Performs all other duties as assigned. This position works under the supervision of the Home Services Billing Manager and is employed by Mosaic Health System.

Requirements

• High school diploma required. Medical terminology preferred.
• Two years of experience of computer knowledge and experience and customer service required.

Nice To Haves

• Medical billing experience highly preferred.
• Home Health and/or Hospice experience preferred.
• Experience with CERNER, Microsoft Office, and flow charting preferred.
• Experience talking to insurance companies and obtaining prior authorizations preferred.

Responsibilities

• Possesses the highest customer service skills as the first touch in the patient experience chain as an integral member of the Home Services intake referral center.
• Acts as a patient liaison in a centralized contact center for Mosaic Life Care Home Services. Triage patient calls using standards of care and responds appropriately.
• Accurately enters a variety of data into information systems to produce patient's medical record, insurance information and other required admission and recertification information.
• Verifies insurance eligibility and benefits and obtains prior authorizations when indicated by insurance. Researches the patient's insurance to ensure that benefits are available for the service and to determine the patient's financial responsibility. Works with patients' insurance companies to determine if benefits are available for service at our facility.
• Assists the functions of billing, patient care management, intake and clerical through timely and accurate data entry and system reporting. Identifies when a third-party administrator is responsible for billing of service such as Workers Compensation or Lien.
• Other duties as assigned

Benefits

• Mosaic has a wide array of benefits to meet each employee's individual needs.
• Our benefits were designed by listening to people just like you.
• Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED