Data Support Analyst I

eMoney Advisor, LLC

22d

About The Position

The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems.

Requirements

• Bachelor’s degree or equivalent work experience required; college degree preferred
• 2 years customer service experience preferred
• Team Player with the ability to work independently as needed
• Ability to work overtime, including evenings and weekends as needed
• Exceptional communication skills (both written and verbal)
• Strong analytical and diagnostic skills
• Working knowledge of different aggregation methods (Screen Scraping, API’s, and File Based)
• Understand the different types of financial accounts that can be aggregated
• Ability to read and interpret different HTTP responses (JSON, XML, HTML and others)
• Strong technical troubleshooting and critical thinking
• Ability to adapt in a fast-paced environment while multitasking
• Dependable, accountable, self-motivated, and drive to excel
• Detailed oriented
• Working knowledge of MS Office suite
• Strong organization skills and excellent time management skills

Responsibilities

• Provide Tier 2 level support via chat, email, and phone
• Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies
• Interface with internal support teams on escalated issues – both customer and operations based
• Adhere to team and individual key performance indicators (KPIs)
• Stay up to date on system releases, new features, and bugs
• Make outbound calls help expedite resolution
• Provides a second level of support for account aggregation
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees