Data Specialist, I-CAN - FT - N Myrtle Beach

Goodwill Industries of Upstate/Midlands South Carolina•North Myrtle Beach, SC

37d

About The Position

I-CAN (Individual Career and Navigation). Palmetto Goodwill provides reentry career services for individuals 18 and older with justice-involved backgrounds, which act as a barrier to competitive employment. A Data Specialist provides the following support: collection and maintenance of recidivism data, planning, execution, and marketing of graduation ceremonies, new hire and onboarding processes across all regions, program participant follow-up, program support in the absence of Success Coaches, and any special projects as instructed by Program Manager.

Requirements

Enthusiasm for the mission of the organization.
Client-focused, caring with a strong desire to help those in need, and are willing to go the extra mile for their clients.
Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Write routine reports and correspondence.
Speak effectively before groups.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
Meet deadlines and work autonomously.
Thrive in a dynamic, fast-moving environment.
Work effectively in a team-based environment.
Proficient writing skills, with a focus on correct style, grammar, and content.
Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
Strong written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Great attention to detail and accuracy.
Excellent organizational, writing, and presentation skills.
A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.
High School Diploma and two (2) years of relevant experience or equivalent experience, including certifications or tenure.

Nice To Haves

Understanding of job markets, essential skillsets for various jobs, employer needs, and team member training and development.

Responsibilities

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Experience. (I-CARE Values)
Provides amazing customer experiences to all internal and external customers. (ACE Values)
Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
Assists Program Manager with New Hire/Onboarding process for all regions.
Assists with collection and maintenance of recidivism data. Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
Assists Program Manager with planning and execution of graduation ceremonies. Maintains an event calendar for each region. Works with marketing to promote all events.
Provides program support in the absence of Success Coach facilitating employability skills, as needed.
Works with Success Coaches in planning of program specific hiring and resource events.
Enters client information into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination as required.
Works collaboratively with teams to achieve common goals.
Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
Performs other job‐related duties as required and assigned.