Data Services, Senior Associate

athenahealth • Belfast, ME

2d • $82,000 - $140,000 • Hybrid

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Data Services Senior Associate Position Summary: Join athenahealth’s Data Services team to support payer-facing reporting and operational workflows through hands-on data analysis, report maintenance, and issue investigation. In this role, you will respond to Jira intake requests, write and maintain SQL, and build or troubleshoot recurring and ad hoc reports that enable reliable production reporting and operational delivery. You will collaborate across technical and non-technical partners to document findings and keep work organized in shared systems. This is a hybrid role and reports to the Platform Operations Director. About the Team: The athenaPayer Data Services team supports clients and internal partners with reporting, analytics, and operational deliverables tied to product performance and real-world payer operations. The team works at the intersection of data, product support, reporting engineering, and payer operational workflows, using intake tracking, SQL, reporting tools, and code repositories to deliver accurate, timely outcomes. You will partner with teams across operations, implementation, support, and product to address reporting needs and operational issues.

Requirements

• A four-year degree in mathematics, statistics, computer science, engineering, information systems, or a related technical field
• A combination of technical work experience and relevant higher education
• Demonstrated experience in data analysis, reporting, SQL, or technical problem solving
• Strong SQL skills and experience working with structured, relational data
• Experience with Snowflake, SQL Server, or a similar database platform
• Experience building or supporting reports, dashboards, or data extracts in Excel, Power BI, or similar tools
• Strong analytical and problem-solving skills with the ability to investigate complex issues and clearly communicate findings
• Comfort working in a fast-moving environment with changing priorities and service-oriented turnaround expectations
• Ability to collaborate effectively in a team setting and contribute to peer review and shared problem solving
• Strong written and verbal communication skills
• Comfort learning new tools, systems, and business domains quickly

Nice To Haves

• Experience with healthcare data, payer operations, healthcare reporting, or operational analytics
• Familiarity with Jira, Bitbucket/Git, and Confluence
• Experience supporting recurring reporting pipelines, ETL workflows, automation, QA validation, or file-delivery processes
• Familiarity with C#/.NET or a similar programming language used for ETL workflows, reporting automation, or production data processes
• Experience working in cross-functional environments that combine technical, operational, and stakeholder-facing work

Responsibilities

• Respond to Jira-based requests for data analysis, report updates, operational support, and product investigations
• Write and maintain SQL to support reporting, analysis, reconciliations, extracts, and issue resolution
• Build, refresh, and troubleshoot recurring and ad hoc reports using tools such as Snowflake, Excel, and Power BI
• Investigate data quality issues and reconcile outputs to identify root causes and impacts
• Support payer onboarding, reporting changes, overlap analysis, contract-related updates, and related operational workflows
• Maintain technical assets that support recurring reporting and ETL processes, including scripts, configurations, QA checks, and file-delivery workflows
• Collaborate in Git-based development workflows using tools such as Bitbucket (branches, pull requests, and review)
• Partner with teammates maintaining ETL and reporting automation code, including programs built in C#/.NET
• Document work and findings in Confluence and keep Jira tasks current and well organized
• Use AI tools to support day-to-day work by accelerating tasks such as drafting investigation summaries, improving documentation clarity, and generating initial SQL/report change drafts, while validating outputs before use
• Assist with stakeholder-ready explanations of analysis results and reporting changes
• Participate in peer review and shared problem-solving for recurring reporting challenges
• Contribute to continuous improvements in reporting workflows, automation, and QA processes
• Support knowledge sharing across the team through documentation updates and walkthroughs

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level