Data Security L2 Infrastructure Operations Support Engineer - Assistant Vice President

Citi•Indianapolis, IN

13h

About The Position

Cyber Security Services (CSS) provides the products and services that enable Citi's workforce, along with majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies. Brief Description of the Organization Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. Description Cyber Security Services is seeking a highly motivated candidate for the position of Technology Analyst for providing level 2 support for the Data Security Infrastructure. He/she will be expected to oversee the operations related work and projects, Security assessment, COB testing, maintenance of documentation and inventories, integration of Infrastructure and tools under global operational model, manage production problems, root cause analysis/resolution for system issues, defects, and minor enhancements, perform on-call support as required, perform risk control self-assessment tests and exercises, supporting project transition, operations, and technology. This candidate should be a technical leader with excellent communication skills and in-depth background in UNIX & Wintel technologies. Candidate is expected to have a firm grasp of system administration, system related issues and solutions, and system monitoring. The candidate may act as a member of quick-response project task-support team and will often work under demanding deadlines, operating as a team member as well as independently to resolve complex problems.

Requirements

Bachelor’s degree in information technology or any other equivalent.
Knowledge and 3-5 years of experience in Operations support or System Administration.
Knowledge and hands on Experience with the following Operating Systems is a must: Red Hat, Linux, Windows System, or other Unix-based Operating Systems.
Experience with Shell/PowerShell scripting, SQL, or any other equivalent will be a plus.
Knowledge of PKI Technology, TLS certificates, encryption, life cycle and end to end communication will be a plus.
Knowledge of Security tools and hands-on experience with some of the following technologies is an added advantage: Data Security Technologies: PKI Technology and Encryption Systems, Certificate life cycle management. Privileged Access and Vault Management Technologies: CyberArk, SCAPDAP, WAIS. Monitoring or Automation Tools: Tivoli, Sensu, Autosys, ServiceNow.
Knowledge of the following components would be a good addition: Web Servers (Apache, IIS, Sun One Web servers) Application Servers (WebLogic, WebSphere) Databases (Oracle, SQL server) Understanding of security, network architectures and protocols. Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC) Certifications (CISSP, ITIL, CCNA/CCNP, CEH, RedHat, MCSE, Cloud)
Must to have 8-12 years of relevant L2 Production / Operations support experience, open to work in 247 environment
Consistently demonstrates clear and concise written and verbal communication
Proven influencing and relationship management skills
Proven analytical skills
Bachelor’s degree/University degree or equivalent experience

Responsibilities

Provide Technical Application Support for the Security Infrastructure and Applications.
Production and UAT Environment Troubleshooting expertise.
Capacity, performance and Stability reporting and Management.
Maintenance of scripts and other tools for system monitoring and process automation.
Provide Technical Mentoring.
Lead Operations-related projects and Security assessment for the infrastructure associated with the applications in scope.
Leadership Skills to Document and do knowledge transfer to other team members.
Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required.
Work closely with the infrastructure team to ensure the operational requirements are met during application integrations.
Continuously keep the Knowledge Share repository up to date.
Strong interpersonal and communication skills.
Strong analytical skills and attention to detail.
Ability to work across all levels of the organization.
Proven ability to work with demanding global partners within aggressive timelines; solid problem solving, analytical and technical abilities.