Data Scientist Lead - Vice President - Customer Experience
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About The Position
The Customer Loyalty Analytics (within CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Customer Experience functions, channels and products. The Customer Loyalty Analytics team is responsible for deriving insights about our customers' journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience. We work collaboratively with all functional teams across CCB Customer Experience as well as Strategic and Analytics teams. This individual will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel journey analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience.
