Data Scientist, Conversational AI

About the position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Do you want to be at the forefront of one of the most exciting and visible applications of Gen AI and machine learning at CVS Health? We are seeking a seasoned data scientist to join the Voice AI team. Voice AI is a suite of internally developed, cutting edge solutions to provide our call centers with the tools and insights needed to drive positive member experience and optimize call center effectiveness. You will work with the A&BC data engineering team, product team, and business to establish the technical requirements and implement them.

Responsibilities

• Developing features for our product suite and ensuring that the solution we develop meet our business partner's needs.
• Building trust with business partners and other data science teams to identify new use cases.
• Evaluate the solution impact on technical and business metrics.

Requirements

• Strong Python and SQL skills
• Experience building and evaluating data products with AI, prompt engineering, and language models
• Experience with natural language processing - classification (sequence/token), information retrieval (dense/sparse search), and regex
• At least three years of experience

Nice-to-haves

• Excellent ability to structure and solve problems effectively
• Familiarity navigating GCP - GCS, Bigquery, Bigtable, dataproc, Vertex
• Excellent communication and presentation skills, with the ability to work effectively with cross-functional teams
• Experience working on a product team

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.