Data Scientist, Claim Experience Analytics

Extend

10d • $111,000 - $129,000

About The Position

You will be part of Extend's Claim Experience Analytics team within our centralized Risk, Analytics and Data Science team, focused on balancing the user experience and operational efficiency through process and product enhancements for our end-to-end claim platform. If you’re excited about breaking down complexity and ambiguity into quantifiable impact and exploring emerging AI capabilities, you’ll thrive on our team.

Requirements

• Strong written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds
• Intellectually curious, willing to think creatively to solve complex business problems in fast-paced, high-growth environments
• 2+ years of experience in product analytics
• Expertise with SQL, Python, and Github
• Familiarity with visualization tools (e.g., Tableau) and DBT
• Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
• Bachelor's degree from Maths, Statistics, or a relevant major

Nice To Haves

• Practical experience with agentic AI systems in production is a plus

Responsibilities

• Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations to enhance user experience while managing operational costs effectively.
• Monitor usage trends and anomalies in claim process, measure impact of new product features, and evaluate and iterate AI driven solutions to optimize agent behaviors and ensure stability of agent interactions
• Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders.
• Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost.
• Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies.

Benefits

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees