Data Scientist/Analyst

Fathom Management LLC • Austin, TX

8d • $130,000 - $150,000 • Remote

About The Position

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.
Any interested candidate must be detail oriented, organized, excellent at time management, comfortable with ambiguity, and able to work independently with little oversight or instruction.

Requirements

• 5+ years of experience in data analysis/science.
• 1+ years of prior work experience in or with the Federal Government
• 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face
• Strong proficiency in SQL, data visualization tools (e.g., Tableau, PowerBI), data warehousing, and data management
• Strong understanding of data integration, ETL processes, and data quality assurance
• Demonstrated experience with dashboard/report development and business intelligence tools.
• Excellent analytical, problem-solving, and communication skills.
• Ability to quickly adapt and excel in a fast-paced environment
• Experience working with Microsoft Word, PowerPoint, and Excel
• Must hold a minimum of a Bachelor's degree in Data Analytics, Computer Science, Information Systems, or related field.
• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust

Nice To Haves

• Knowledge of cloud-based data platforms and modernization initiatives
• Advanced skills in SQL, Python, or other data analysis languages
• Federal Healthcare or VA experience
• Familiarity with Contact Center Operations and workflows

Responsibilities

• Update and optimize business queries and data pulls to reflect new or consolidated data sources.
• Ensure data warehouse and dashboard systems accurately incorporate changes from modernization efforts.
• Collaborate with IT and business teams to align data structures with standardized workflows.
• Review and validate data to confirm successful consolidation and accuracy.
• Identify and resolve data discrepancies, ensuring integrity and consistency across systems.
• Develop and implement data quality checks and validation procedures.
• Develop, maintain, and enhance dashboards and regular reports to monitor key performance indicators (KPIs).
• Design, configure, and operate automated reporting solutions to streamline recurring data analysis and dashboard updates.
• Work closely with business process owners, IT teams, and leadership to understand evolving data requirements.
• Support cross-functional teams in interpreting and utilizing data for operational improvements.
• Document data processes, query logic, and reporting methodologies.
• Assist in training team members on updated data systems and reporting tools.

Benefits

• Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level