Data Reporting Support Specialist

TEKsystems • Madison, WI

2d • $21 - $24 • Hybrid

About The Position

Data Reporting Support Specialist providing statewide customer support and training for Wisconsin school and district data reporting, with a focus on data submissions, data quality review, and proactive issue resolution through CRM‑based help desk operations.

Requirements

• Help desk and customer service support in a complex, deadline‑driven environment
• Customer needs analysis and professional stakeholder communication
• Data quality validation, business logic interpretation, and compliance review
• Training delivery and adult learning facilitation
• Independent work with strong collaboration skills
• Microsoft Dynamics CRM, Microsoft Office, and Google Workspace
• Data analysis using dashboards and exported datasets
• Wisconsin K–12 education data reporting
• Statewide reporting cycles and data snapshots
• Cross‑functional collaboration with product, technical writing, and vendor teams

Responsibilities

• Serve as a primary customer service contact for Wisconsin schools and districts via CRM tickets, email, and phone
• Create, manage, and monitor service requests, incidents, and problem resolution in Microsoft Dynamics CRM
• Monitor district WISEdata reporting progress and proactively outreach when support is needed
• Assist the WISEdata product owner by identifying recurring issues and process improvement opportunities
• Support districts with WISEdata submissions, validation, and error resolution
• Guide districts in using WISEdata Portal and WISEdash for data review and analysis
• Perform data health checks using dashboards, visualizations, and downloadable data files
• Review district data quality reports prior to state snapshot deadlines
• Provide virtual and on‑site training, including demonstrations, workshops, and conference presentations
• Create and maintain training videos, tutorials, and user guidance materials
• Collaborate with technical writers to maintain FAQs and statewide support resources
• Advise management on complex cases requiring escalation or additional support
• Maintain up‑to‑date knowledge of application changes, procedures, and reporting requirements
• Participate in professional development, vendor training, and team meetings
• Perform additional duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees