Data Reporting and Analytics Consultant II - Call Center Analytics

Kaiser Permanente • Portland, OR

76d

About The Position

This individual contributor is primarily responsible for assisting senior employees in supporting data-informed decisions, assisting with data and information gathering for targeted variables in an established systematic fashion, and supporting data preparation for analytic efforts. This position assists with the execution of creative data analytic approaches leading to actionable outcomes, assists with the development, implementation, and automation of business and reporting solutions, and assists with data analysis interpretation.

Requirements

• Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field.
• Minimum two (2) years experience in data analytics or a directly related field.

Nice To Haves

• Knowledge of Data Extraction.
• Knowledge of Data Mining.
• Experience with Data Visualization Tools.
• Familiarity with Statistical Programming Language.
• Experience with Relational Database Management.
• Project Management skills.
• Strong Written Communication skills.

Responsibilities

• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines.
• Follows procedures and policies and applies data, and resources to support projects or initiatives.
• Collaborates with others, often cross-functionally, to solve business problems.
• Supports the completion of priorities, deadlines, and expectations.
• Communicates progress and information.
• Identifies and recommends ways to address improvement opportunities when possible.
• Escalates issues or risks as appropriate.
• Assists with data analysis interpretation by organizing and editing reports and presentations.
• Supports data-informed decisions under the guidance of more senior employees.
• Assists in the development of outcomes and process measures.
• Translates business requirements and informs data/information needs.
• Measures the impact of business decisions on clients, customers, and/or members.
• Cleans and organizes data; querying, merging, and extracting data across sources.
• Completes routine data refresh and update.
• Supports data preparation for analytic efforts by cleaning data to ensure quality and accuracy.
• Consolidates data and organizes metrics to be analyzed.
• Calculates algorithms and conducts basic analyses under the guidance of more senior employees.
• Creates summary statistics and organizes data reports, visualizations, and/or interactive Business Intelligence (BI) reports.
• Identifies opportunities to improve existing reporting solutions.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree