Data Processing Supervisor, KinaTrax

Hawk-Eye Innovations (HEI)•Atlanta, GA

1d•$57,500

About The Position

Think of yourself as the field general of our data operations team - directing the action, empowering the players, and keeping the game moving. As a Data Processing Supervisor, you are the on-shift leader who ensures every game session runs smoothly from first pitch to final upload. You’ll lead a talented team of Data Assistants (DPAs), taking ownership of shift performance and guaranteeing that clients receive high-quality, reliable data - fast. From diagnosing system issues to balancing multiple workflows and fielding last-minute requests, you’re the calm, confident presence that drives results and keeps operations on track. This role is perfect for someone who thrives under pressure, communicates with clarity, and motivates others to excel. You’ll be a problem-solver, a coordinator, and a culture builder - setting the tone for collaboration, accountability, and operational excellence every single shift.

Requirements

A natural leader who stays calm under pressure and inspires confidence in others.
Strong communicator who can share updates clearly and keep everyone aligned.
Problem-solver who thrives on untangling tricky issues and finding creative solutions.
Proactive and organized - you spot gaps early and take steps to keep things running smoothly.
Passion for teamwork - you know that great results come from great collaboration.
Experience with KinaTrax biomechanics technology, or similar.

Nice To Haves

Experience with sports data processing, technical operations, or live-event support.
Familiarity with server monitoring, basic troubleshooting, or automation tools.
Comfort with shift-based schedules and high-tempo operations environments.
Experience working with remote teams and balancing multiple priorities.

Responsibilities

Lead the team on shift - Guide, support, and coach DPEs and DPAs, fostering a high-performance environment where issues are identified and solved quickly.
Own daily processing workflows - Monitor dashboards, claim sessions, and ensure smooth execution from data capture to final upload.
Troubleshoot technical issues in real time - Power cycle cameras and iBoots, adjust XML configurations, verify Acquisition file paths, reprocess incomplete MP4s, and address server/GPU allocation issues to restore operations quickly.
Resolve data and session challenges - Combine split sessions, edit XMLs to adjust tracking settings as needed, correct skeleton drift, rerun video or subject model generation as needed and edit tools/processes when data transfer pathways require issue resolution.
Serve as the first line of escalation - Diagnose problems hands-on, elevate unresolved issues to the appropriate channels, and keep stakeholders informed until closure.
Communicate with precision - Deliver timely updates to MLB organizations, internal teams, and the next shift to ensure seamless transitions and consistent service.
Coordinate resources effectively - Manage shift schedules, delegate tasks strategically, and monitor system health to maximize processing efficiency.
Maintain meticulous records - Log incidents, resolutions, and proactive actions so progress is transparent and repeat issues can be addressed long term.
Champion team culture - Promote accountability, respect, and collaboration, making your shift a place where your team feels supported and empowered to do their best work.

Benefits

You’re at the center of the action - every day you directly impact our ability to deliver fast, reliable data to pro teams.
A collaborative and energetic environment that values curiosity, communication, and problem-solving
Opportunities to work with cutting-edge sports technology used by top-tier clients
Room to grow - develop your leadership, technical, and communication skills in a fast-paced, supportive environment.
A team that genuinely supports each other and loves what they do

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