DATA PROCESSING MANAGER-SES - 42001715

State of Florida•Tallahassee, FL

About The Position

DATA PROCESSING MANAGER - SESFLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICESOFFICE OF AGRICULTURE TECHNOLOGY SERVICESOPEN COMPETITIVE OPPORTUNITY CONTACT:Shelley Harden 850-245-1096MINIMUM REQUIREMENTS:A bachelor’s degree from an accredited college or university and five (5) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; orA bachelor’s degree from an accredited college or university with a major in one of the computer sciences or management information systems and four (4) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; or A master’s degree from an accredited college or university in one of the computer sciences or management information systems and three (3) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; or A doctorate from an accredited college or university in one of the computer sciences or management information systems and two (2) years of supervisory experience in data processing (excluding data entry); or Completion of a 720-classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry) and six (6) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity. Experience in data processing (excluding data entry) can substitute on a year-for-year basis for the required college. Requires possession of a valid Class E Driver License. EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) ATTENTION CANDIDATES To be considered for a position with the Florida Department of Agriculture and Consumer Services: All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. The Florida Department of Agriculture and Consumer Services valuesand supports employment of individuals with disabilities. Qualifiedindividuals with disabilities are encouraged to apply. ADDITIONAL REQUIREMENTS: Occasional travel required. NOTES:To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position. Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

Requirements

A bachelor’s degree from an accredited college or university and five (5) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; orA bachelor’s degree from an accredited college or university with a major in one of the computer sciences or management information systems and four (4) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; or
A master’s degree from an accredited college or university in one of the computer sciences or management information systems and three (3) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity; or
A doctorate from an accredited college or university in one of the computer sciences or management information systems and two (2) years of supervisory experience in data processing (excluding data entry); or
Completion of a 720-classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry) and six (6) years of experience in data processing (excluding data entry), two (2) years of which must have been in a supervisory capacity.
Experience in data processing (excluding data entry) can substitute on a year-for-year basis for the required college.
Requires possession of a valid Class E Driver License.
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of computers, operating systems, and software.
Knowledge of imaging software (i.e., Microsoft Deployment Toolkit, Intune).
Knowledge of Desktop Configuration Tools such as Intune.
Ability to supervise people.
Ability to evaluate and resolve user problems.
Ability to write, code, test, and debug scripting.
Ability to take lead on technical projects.
Ability to develop training programs related to distributed processing operations and procedures.
Ability to monitor and resolve problems with distributed computer systems components.
Ability to identify and define user task needs.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to plan, organize and coordinate work assignments.

Responsibilities

Oversee the Florida Department of Agriculture and Consumer Services Desktop Support Services.
Establish priorities and determine the allocation of available resources.
Supervise and provide assistance, troubleshooting and all levels of support for a variety of desktop and hardware/software products.
Monitor work performance of subordinates, provide counseling to develop skills and correct deficiencies, approve time sheets and leave requests, complete performance evaluations, and recommend timely disciplinary actions as needed.
Responsible and accountable for managing budget/dollars/resources (staff, vehicles, computers, cell phones, etc.) of any assigned programs in an efficient and accountable manner.
Responsible for ensuring that assigned program areas have operational procedures and processes which result in accountability and compliance with division and department policies and procedures.
Responsible for administration and support of Microsoft 365 services, as well as the mobile device management (MDM) platform. The MDM administrator will ensure FDACS mobile devices (workstation computers, mobile phones, tablets, etc.) are up to date on operating systems, security updates, and that all devices meet FDACS policies and procedures.
Assume a lead role in the planning, testing and implementation of major projects under the supervision of management.
Plan, coordinate, and implement asset management processes and procedures that cover all phases of information technology (IT) assets’ lifecycle including procurement, operation, retirement, and disposal.
Take leadership role in managing related contracts and vendor relationships.
Actively participate in programs related to security and disaster recovery.
Responsible for 2nd Level Technical and Administrative Support for the department users, including hardware, software, and communications components.
This includes diagnostic evaluation and technical troubleshooting of software and hardware problems.
Formulate, coordinate, and ensure standards for desktop hardware and software.
Responsible for installation of new desktops, relocation of existing desktops, completion of installation/relocation paperwork, following standards for desktop software, and tracking of licensed products.
Perform related work as required, which will include, but not be limited to, adherence to the policies and procedures of the Department’s Information Resource Security Program (Chapter 8 – Department’s Supervisory Manual) and allocate time as requested for Disaster Recovery activities.

Benefits

Annual and Sick Leave benefits;
Nine paid holidays and one Personal holiday each year;
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
Flexible Spending Accounts;
Tuition waivers;
And more!

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