Data Operations Supervisor

FCB Banks-posted about 11 hours ago

$24 - $32/Yr

Full-time • Mid Level

Onsite • Swansea, IL

251-500 employees

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The Data Operations Supervisor oversees computer operations and serves as a team resource for guidance and support on complex or unusual issues. They ensure that data is accurate, secure, and delivered in a timely manner while also developing procedures and researching new banking advancements.

Lead and supervise a team of data processing professionals by providing guidance, support, coaching, and necessary training.
Assist with the recruitment, onboarding, and training of new employees.
Oversee the day-to-day operations of data processing activities to ensure smooth workflows and timely task completion.
Conduct regular quality assurance checks and audits to verify data accuracy and integrity, identifying and resolving any issues or discrepancies.
Develop and implement data processing procedures and protocols to maintain consistency and accuracy in data processing activities.
Collaborate with other departments and stakeholders to understand their data processing needs and requirements.
Continuously monitor and evaluate data processing performance, identifying areas for improvement and implementing process enhancements.
Ensure compliance with data protection and privacy regulations, maintaining data security and confidentiality at all times.
Prepare and present regular reports on data processing activities, highlighting key performance indicators, efficiency metrics, and any challenges or opportunities.
Foster a positive and collaborative team culture, promoting professional development and growth opportunities for team members.
Stay updated on industry trends and banking developments by conducting research and pursuing formal education.
Perform operational duties as needed, including providing backup support in all areas within the Data Center.
Assist in the development and implementation of new products and services.
Handle complex system problems and requests from staff.
Continuously monitor the effectiveness of computer operations to ensure operational goals are met.
Diagnose issues and collaborate with affected groups to provide timely solutions.
Recommend potential equipment and software upgrades to enhance the capabilities of computer operations, including loading and testing new software.
Serve on various committees as assigned.
Research regulatory issues for adherence to compliance and assist with outside audits and exams.
Attend instructional and educational opportunities, then relay training to staff.
Perform additional duties as assigned.

Excellent and professional social and communication skills, including verbal, written, and presentation abilities.
High-quality writing skills with accurate word usage, grammar, spelling, and punctuation in all written correspondence.
Strong listening skills, enabling the comprehension of customer inquiries or concerns in order to provide valuable solutions.
Proficient technology skills, with expert knowledge of Microsoft Office (Word, Excel) and traditional office equipment (copiers, fax machines, ten-key devices, phones, etc.).
Leadership qualities that effectively develop and motivate individuals and teams.
Customer service skills that involve acknowledging, greeting, and responding promptly to customer needs while maintaining professionalism in challenging situations.
Problem-solving skills that identify and resolve issues in a timely manner.
Teamwork abilities that contribute to building a positive team spirit.
Expert understanding of the banking industry, including regulations, policies, and best practices.
Quick learner, detail-oriented, and capable of managing and prioritizing multiple tasks, with the ability to delegate when appropriate.
Self-motivated and a proactive starter.
Capable of working independently as well as being an integral part of a team.
Strong work ethic
Working knowledge of bank operations, relevant federal and state laws and requirements, bank products and services, bank data processing/backroom functions, and bank computer systems.
At least 5 years of experience in the financial services industry is required, including a minimum of 3 years in a supervisory or management role (preferred)

Bachelor’s degree in business, management, or a related field preferred. Equivalent experience in the banking industry may also be considered.

$24.00 - $32.00 per hour, with eligibility for performance-based bonuses and incentives
Health, dental, and vision insurance offered.
Group life insurance equal to 1x the annual salary, fully covered by the bank.
Long-term disability insurance, with 25% of the cost covered by the bank.
Voluntary life insurance and accidental death and dismemberment insurance are available.
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
Access to the Employee Assistance Program, Travel Assistance, and Life Services Toolkit.
Paid time off, including vacation, personal, and sick leave.
Partially paid parental leave for eligible employees.
401(k) plan with company match for eligible employees.

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