Data Operations Specialist
About The Position
The Data Operations Specialist supports core data workflows that power Self Bill Pro’s benefits billing processes. This role is responsible for executing data-related tasks with a high degree of accuracy, including working with Excel-based tools, validating and transforming data, and supporting invoicing and reconciliation activities. The specialist will follow established processes and documentation to ensure consistent, reliable outputs while performing quality checks and identifying discrepancies for review. Success in this role requires strong attention to detail, comfort working with structured data, and the ability to manage repetitive, high-volume tasks in a fast-paced environment.
Requirements
- Strong written and verbal communication skills in English, with the ability to collaborate effectively with English-speaking colleagues
- Experience in employee benefits, HR operations, or a related field required
- Strong proficiency in Microsoft Excel, including working with formulas, sorting/filtering, and basic data manipulation
- Strong attention to detail with the ability to maintain accuracy in high-volume, repetitive data tasks
- Ability to follow structured processes and SOPs with consistency and discipline
- Strong problem-solving skills with the ability to identify and escalate data discrepancies
- Ability to manage multiple tasks and meet deadlines in a fast-paced, remote environment
- Self-motivated, adaptable, and comfortable working with structured data and repetitive workflows
- Required shift of US ET business hours (8pm-5am PHT), potential to transition to a second shift (3pm-12am PHT) following onboarding.
Nice To Haves
- Knowledgebase in file transfer, desktop excel applications
- Experience in HR tech, employee benefits, or insurance industry.
- Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.
Responsibilities
- Support and maintain Excel-based tools and reports used in insurance billing processes
- Execute established workflows to input, validate, and transform data for invoicing and reconciliation
- Perform structured data reviews to identify discrepancies, anomalies, or missing information
- Follow defined processes to support plan setup and billing preparation activities for new and existing clients
- Partner with internal teams to ensure accurate and timely data delivery across workflows
- Review and assist in resolving data discrepancies, escalating issues as needed
- Perform basic quality checks on data and outputs prior to delivery
- Follow SOPs and documentation to complete tasks consistently and accurately
- Identify and flag data inconsistencies, process gaps, or recurring issues for review and resolution
- Maintain organized data files and documentation to support operational workflows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
