Data Operations Specialist (Data Migration)
About The Position
As a Specialist, Data Operations at Housecall Pro, you're a meticulous data steward, ensuring the precision and completeness of our data. You are self motivated, with the ability to work autonomously. You're adept at identifying and resolving data anomalies, diving deep to tackle root causes. Your thirst for learning and commitment to accuracy make you an invaluable asset to our data operations team. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Requirements
- Bachelor's degree preferred
- 2-4 years of full-time customer success, implementation, engineering or data implementation experience
- Intermediate knowledge and experience with Microsoft Office Suite with proficiency in Excel or Google Sheets
- Meticulous attention to detail
- Excellent written/verbal communication skills
- Strong critical thinking and problem-solving skills
- Adaptability, drive, and a self-starting attitude
- Ability to excel in a fast-paced, team environment
Nice To Haves
- Experience with Python a plus
- Experience using or developing with conversational AI platforms (such as -ChatGPT, GPT-based tools, or other NLP models) a plus
- Demonstrated experience exceeding customer success or sales metrics
- Proven success working with cross-functional teams and building strong relationships internally and externally
Responsibilities
- Analyze source and quality of data, identify potential issues and develop custom data migration action plan
- Resolve data migration issues and provide technical support for the data migration process
- Communicate consistent trends and opportunities to our product/engineering team for future improvements
- Create and maintain internal and external process documentation
- Communicate client information, trends and feedback cross-functionally
- Innovate on current processes and proactively seek ways to improve the Pro experience
Benefits
- health care insurance (medical, dental, vision, disability)
- employee assistance program
- 401(K)
- flexible time off
- paid parental leave
- tech reimbursement
- other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Publishing Industries
Number of Employees
1,001-5,000 employees
