Data Operations Associate, Primary

PitchBook Data•Seattle, WA

4h•$72,000 - $72,000•Onsite

About The Position

The Data Operations team is responsible for the core of what we do as a company: delivering high quality data on the private markets to thousands of discerning customers. This is done through our various data collection processes consisting of web-based data scraping, entering of data from publicly available documents, web researching of hard-to-find information, and direct communication with executives, investors, and advisors involved in transactions and fundraising. A Data Operations Associate at PitchBook is initially focused on becoming proficient in our in-house developed Research Tool Suite (RTS) and our proprietary Primary outreach tools. Once proficient, they will be responsible for outreach via email and telephone to contacts at entities within one of PitchBook’s core datasets. This will require the associate to create outreach strategies, create outreach batch and email templates, conduct email and phone call campaigns, and process client requests. The main objective of this role is to ensure PitchBook has the most accurate, comprehensive, and timely data available.

Requirements

Bachelor’s degree
1+ years of work experience, including any internship experience
Excellent verbal and written communication skills; comfortable to engage a diverse array of audiences
Enjoy relationship building and conversing with new people every day; comfortable to engage a diverse group of industry contacts
Ability to operate with a strong sense of urgency and deliver results
Self-motivated, goal-oriented attitude and can work effectively as an individual or as part of a team
Interest in financial markets or services, particularly private equity and venture capital
Possess terrific prioritization skills to handle a large volume of outbound calls on a daily basis
Analytical and process-oriented with a dedication to continuous improvement
Ability to problem solve and use judgment to make decisions when faced with ambiguous man situations
Highly curious with a positive attitude
Strong organization skills with attention to detail
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Responsibilities

Become proficient in one of PitchBook’s core data areas of operation, including: private equity, venture capital, M&A, or Institutional Investors
Leverage our in-house database, business intelligence reports, and other technology-based tools to ensure that proprietary data is audited and added to the PitchBook Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality
Build and maintain relationships with industry professionals to enhance the accuracy and comprehensiveness of the PitchBook Platform
Manage and drive effective email and call campaigns with the goal of gathering and verifying private market data
Consistently provide quality customer service, responding to requests from internal and external customers daily
Partner with Marketing, Editorial, and Customer Success teams to tailor email messaging to clients and better understand client use cases
Collaborate with other members of the Primary team and the broader Data Operations department to develop and improve processes, tools, and methodologies; identifying opportunities to improve upon the core quality metrics (comprehensiveness, accuracy, timeliness)
Gather team feedback and utilize PowerBI reports to identify root causes of systemic data problems and drive operational, methodological, and RTS Database improvements
Work closely with our Data Operations team in Mumbai to ensure we are accurately and comprehensively entering data into the PitchBook platform. This relationship includes auditing work for any issues that result from translation discrepancies as well as joining calls to share best practices and process improvement ideas
Communicate effectively and efficiently with your team and other stakeholders across the Data Operations department to provide updates on project progress, address roadblocks, and celebrate wins
Support the vision and values of the company by setting an example and demonstrating desired behaviors
Participate in various company initiatives and projects as requested