Data Migration Specialist

Intralinks•New York, NY

29d•Remote

About The Position

This Migration Services Project Manager (MSPM) position will work with new and existing customers to ensure that they are satisfied and successful with Intralinks migration services. The MSPM will orchestrate the successful migration of these accounts from Intralinks legacy and competitor platforms onto new Intralinks platforms and products. The MSPM will coordinate multiple migrations, directly support, and assist in the delivery of migrations, train, lead, and mentor the Intralinks Migration Specialist team to deliver migrations and build high customer satisfaction. The MSPM will act as the voice of the customers internally within Intralinks. Creative, energetic and self-driven, the MSPM understands the customer's existing Intralinks legacy implementations, and will be able to scope the migration level of effort, teach and train the Intralinks Migration Specialist staff to do the same. This position will be expected to manage 10-15 migrations at a time. The MSPM is expected to have an in- depth understanding of Intralinks' legacy products and platforms to be migrated, as well as the new Intralinks products and platforms that are the target of these migrations.

Requirements

Bachelor's Degree in information management systems, computer science, or related field. Relevant experience in project management and data migration
Excellent oral and written communication skills, and presentation skills
Proficiency with MS Office applications including Excel, Word, Visio, Outlook, and Power Point
Ability to lead and direct a team of migration specialists
Detail oriented
Possess a clear, professional, friendly, and informative communication style
Enjoy creative problem and new challenges
Are a self-directed learner and highly motivated to succeed
Thrive in a dynamic startup environment, and are comfortable with ambiguity
Adapt quickly to changing priorities and evolving customer needs

Nice To Haves

Experience with the Intralinks Platform
Demonstrated experience working in Alternative Investments, with an understanding on how business processes work within that vertical.
Proven knowledge of SaaS Alternative Investment and VDR solution technologies

Responsibilities

Ensure consistently positive customer experiences by providing oversight and project management for migration planning, project tracking, delivery, and technical issue resolution
Help to train and mentor Intralinks Migration Specialists on migration process and related Intralinks products and tools
Work with customer subject matter experts and Intralinks project team to identify, define, collate, document, and communicate data migration requirements
Synthesize customer migration requirements to estimate the migration level of effort and project plan and utilize this information to author migration SOW
Strategize and plan the entire Intralinks migration considering risks, timelines, and potential impacts
Oversee the entire migration process from legacy data mapping to QC of the migrated data, which may require unexpected adjustments to the process and schedule
Provide regular status updates to customer and Intralinks stakeholders
Document everything from the strategies used to the exact migration processes put in place—including documenting any fixes or adjustments made
Develop best practices, processes, and standards to continuously improve the Intralinks data migration process
Coordinate migration pipeline by educating, strategizing, and planning with account teams
Help to develop a continuous migration education and awareness program and coordinate training sessions as required
Troubleshoot and track product and migration tool issues with product management and engineering teams to ensure that critical migration issues are documented and escalated in an expeditious manner for resolution
Ensure compliance with regulatory requirements and guidelines for all migrated data