Data Migration Specialist (Customer Support)

Housecall Pro

69d • $21 - $25

About The Position

At Housecall Pro, we are dedicated to making a difference for home service professionals who support America’s 100 million homes. As a Specialist in Data Operations, you will be a meticulous data steward, ensuring the precision and completeness of our data. You will work autonomously, identifying and resolving data anomalies while diving deep to tackle root causes. Your commitment to accuracy and thirst for learning will make you an invaluable asset to our data operations team. Our culture is focused on improving the lives of our service professionals, and your success will contribute to their success.

Requirements

• Bachelor's degree preferred
• 2-4 years of full-time customer success, implementation, engineering or data implementation experience
• Intermediate knowledge and experience with Microsoft Office Suite with proficiency in Excel or Google Sheets
• Experience with Python a plus
• Experience using or developing with conversational AI platforms (such as ChatGPT, GPT-based tools, or other NLP models) a plus
• Demonstrated experience exceeding customer success or sales metrics
• Proven success working with cross-functional teams and building strong relationships internally and externally

Nice To Haves

• Meticulous attention to detail
• Excellent written/verbal communication skills
• Strong critical thinking and problem-solving skills
• Adaptability, drive, and a self-starting attitude
• Ability to excel in a fast-paced, team environment

Responsibilities

• Analyze source and quality of data, identify potential issues and develop custom data migration action plan
• Resolve data migration issues and provide technical support for the data migration process
• Communicate consistent trends and opportunities to our product/engineering team for future improvements
• Create and maintain internal and external process documentation
• Communicate client information, trends and feedback cross-functionally
• Innovate on current processes and proactively seek ways to improve the Pro experience

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees