Data & Metrics Manager

City of New York•New York City, NY

About The Position

Reporting to the Director of Strategic Planning Operations, the Data & Metrics Manager will be responsible for building and maintaining the agency’s performance measurement infrastructure, ensuring that strategic goals translate into clear, measurable outcomes. This role will oversee the design of dashboards, the development of performance indicators, and the production of regular reports that provide leadership with accurate, timely, and actionable insights. This role bridges data, strategy, and execution by ensuring the agency’s Strategic Plan is monitored with rigor and transparency. The Data & Metrics Manager will partner with stakeholders across the NYCCFB to establish data standards, build analytic capacity, and identify trends that inform decision-making. By translating complex data into accessible insights, the Data & Metrics Manager strengthens accountability, supports continuous improvement, and ensures the NYCCFB’s work remains aligned with its mission to serve New Yorkers and strengthen democracy.

Requirements

Strong knowledge of performance management frameworks (KPIs, OKRs, etc.) and their application.
Experience designing and tracking organizational metrics, dashboards, and performance frameworks.
Knowledge of quantitative and qualitative research methodologies, including survey design and program evaluation.
Familiarity with database management, data governance, and reporting practices.
Knowledge of data visualization best-practices and principles of accessible communication of technical information.
Advanced analytical skills, with the ability to evaluate large, complex datasets and extract actionable insights.
Proficiency in data visualization and reporting tools.
Strong written and verbal communication skills, including the ability to present data-driven findings to non-technical and executive audiences.
Strong analytical skills to clean, interpret, and analyze large or complex datasets.
Strong project management skills, with the ability to balance multiple reporting cycles and deliverables.
Technical proficiency with statistical software and data management tools.
Ability to write clear and concise reports, dashboards, and presentations for leadership and stakeholders.
Ability to design and implement performance metrics that link directly to organizational strategy.
Ability to work collaboratively across units and build strong partnerships with diverse stakeholders.
Ability to anticipate leadership needs and proactively provide data-driven insights.
Ability to adapt to evolving agency priorities and external requirements, ensuring reporting remains relevant and responsive.
Ability to foster a culture of evidence-based decision-making and continuous improvement.
A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above.

Nice To Haves

Demonstrated experience supervising analytical staff, with a track record of guiding teams in developing performance metrics, building dashboards, and translating complex data into actionable insights for senior leadership.
Proven ability to brief senior leadership and external stakeholders, tailoring messaging to diverse audiences.
Flexibility and adaptability to consider new approaches and adopt emerging tools.
Collaborative and inclusive work style, emphasizing partnership, learning, and shared success.

Responsibilities

Building and maintaining the agency’s performance measurement infrastructure
Ensuring that strategic goals translate into clear, measurable outcomes
Overseeing the design of dashboards
Development of performance indicators
Production of regular reports that provide leadership with accurate, timely, and actionable insights
Partnering with stakeholders across the NYCCFB to establish data standards, build analytic capacity, and identify trends that inform decision-making
Translating complex data into accessible insights
Strengthening accountability
Supporting continuous improvement
Ensuring the NYCCFB’s work remains aligned with its mission to serve New Yorkers and strengthen democracy