Data Management & Compliance Specialist ( 15262, Grade 18)

Maryland National Capital Park•East Riverdale, MD

47d

About The Position

The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation's Management Services Division, seeks a proactive and detail-oriented individual to join our team as aData Management and Compliance Specialist (Class Spec - Help Desk Technical Specialist I)for our Customer Service Help Desk Finance Office. The Data Management and Compliance Specialist will play a crucial role in supporting the financial operations of our registration software, ensuring compliance with financial best practices, and maintaining and reporting on Departmental financial data. The ideal candidate should have outstanding analytical and organizational skills, prioritizing tasks efficiently to ensure peak performance and meeting all necessary project and task deadlines. Strong communication skills will be crucial for promoting productive teamwork with colleagues, managers, and other departments to quickly address escalated issues and improve service delivery. Their expertise in data manipulation, reporting, and documentation should provide a solid skill foundation for the various tasks and projects they will be working on. This position reports directly to the Help Desk Finance and requires candidates to have a solid understanding of registration systems, computer applications, and data manipulation. They should be capable of providing advanced support for all unresolved issues raised by our customers and internal staff, contributing to the continuous improvement and overall financial health of our registration software. Join us in this pivotal role where you can make a significant impact on our commitment to excellence in customer service and operational efficiency.

Requirements

High school diploma or Certificate of General Educational Development (GED).
One (1) year of administrative work, help desk or information system use.
An equivalent combination of education and experience may be substituted, which together total three (3) years.

Nice To Haves

High school diploma or GED; and
An associate's degree in computer science, information management, or related field; and one-year related experience; or
A bachelor's degree in computer science, information management, or related field; or
MCP, CCNA, or other related certification and one year experience; or,
An equivalent combination of education and experience may be substituted, which together total 4 years (preferably call-center based).
Organizational Skills: Proficiency in reviewing and prioritizing tasks within call and email queues effectively.
Attention to Detail: Detail-oriented and results-focused with ability to handle multiple priorities in a fast-paced environment, able to detect errors and discrepancies in data.
Problem-Solving Abilities: Capability to quickly analyze and resolve escalated customer issues and operational challenges.
Time Management: Skill in managing time efficiently to meet deadlines and through defined procedures throughout the day.
Communication Skills: Strong verbal and written communication skills to coordinate with team members, escalate issues when necessary, and provide updates on queue status.
Analytical Skills: Ability to analyze data and financial metrics related to Departmental business processes.

Responsibilities

Provides monthly reporting and troubleshooting of allocations to tax accounts (Sales, Alcohol, A&A) to assist with Commission payouts
Maintains historical reporting data for PARKS DIRECT Finances including Fee Assistance and Cash Handling Trend Reports
Provides regularly scheduled and ad-hoc reporting in response to data requests from leadership, internal/external auditors, or other areas of the Commission
Primary person responsible for conducting the Bad Debt & Accounts Receivable process on a regular schedule. Provides reporting, troubleshooting assistance, and maintains records for Departmental AR process and bad debt write-offs
Assist with regular audits of financial activity in PARKS DIRECT to ensure compliance with best practices
Assists with the configuration of financial components of PARKS DIRECT (Cost Centers, GL Accounts, etc.)
Provides high-level troubleshooting and documentation for financial discrepancies in the PARKS DIRECT system
Assists in the development, testing, and administration of Help Desk Finance systems including the Custom Report Server and PARKS DIRECT Deposit System
Assists with monitoring and controlling assigned tickets in the work management system, including completion and adherence to service level agreements (ticket response time and quality standards)
Develops responses to inquiries and requests for information, expressed concerns and complaints from citizens and user individuals, groups, and organizations, in a timely and appropriate manner.
Contributes articles to the Knowledge Base regarding procedures and best practices for PARKS DIRECT finances.
Conduct needed/requested training for new employees, both internal to the Call Center or Help Desk and external (classroom software training) for department end user's data to ensure enforcement of agency policies and directives; and communicates with staff to ensure compliance.
Works with Customer Service Help Desk's supervisory team to strategically plan and implement service enhancements in the best interest of both the Help Desk's and departmental facilities' business processes.