Data Integrity Specialist-HIM- Full Time

BMC Software

6d•$28 - $39

About The Position

This position is responsible for maintaining the integrity of the content of the BMC’s Epic electronic health record by performing in-depth investigations of questionable data entry and correcting as appropriate or advised. The Data Integrity Specialist provides issue identification, assessment, resolution, and technical support in order to achieve desired outcomes and compliance with BMC’s policies / procedures and service level agreements. This role analyzes chart correction scenarios and performs subsequent hands-on technical chart corrections as part of daily work responsibilities. This position serves as an organizational resource for issues involving chart correction, identity, and Epic instructional support. The Data Integrity Specialist works as the lead for the chart correction process, facilitating correction of clinical information throughout all inpatient and outpatient information systems. The individual coordinates the parties and interdisciplinary teams involved in each case (i.e., finance, clinical departments, Patient Access, and Patient Safety) and is responsible for ensuring all necessary corrections are made in a timely manner (as outlined in BMC policies and procedures), and each case is validated prior to closure to ensure that documentation is complete and accurate to support patient safety and continuity of care. Position: Data Integrity Specialist Department: Health Information Management Schedule: Full Time

Requirements

High School Diploma required, advanced degree preferred.
2 or more years of acute hospital patient record integrity positions required.
Must have experience and a proven track record in HIM operations and the chart correction processes in a facility of significant size and complexity, hospital business operations, information systems, and patient record applications.
Successful completion of basic Medical terminology course required.
Knowledge of medical treatment methods, pharmacology, patient care assessment, medical documentation requirements, data collection techniques is preferred
Demonstrated knowledge of Microsoft Office suite of applications, including MS Access.
Familiarity with medical terminology and the medical record correction process
Ability to execute strategy and communicate knowledge of business processes and enabling technologies, specifically in a HIM operations
Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery
Data entry skills (minimum 50-60 accurate keystrokes per minute)
Requires strong accuracy, attentiveness to detail and time management skills
Aptitude to conceptualize, plan, and implement stated goals and objectives
Ability to independently set and organize own work priorities for self, and successfully adapt to new priorities as part of a changing environment.
Must be able to work concurrently on a variety of tasks/projects in an environment that demands a high degree of accuracy and productivity in cooperation with individuals having diverse personalities and work styles
Ability to communicate and work with patients, physicians, associates, BMC leadership, multiple direct patient care providers and others to expedite the patient accounting process.
Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
Ability to comply with Boston Medical Center policies and procedures
Excellent ability to identify, prioritize, resolve and / or escalate complex problems promptly
Excellent ability to establish, develop and manage customer relationships
Ability to learn new applications/software systems effectively and efficiently
Ability to communicate ideas both verbally and in writing to interact with others using on-on-one contact and group discussions
Ability to recognize the appropriate style, level of detail, and message for the audience
Ability to develop effective working relationships/ networks within and outside the organization
Skills using spreadsheet, word processing, and basic statistical software applications, preferably Microsoft Suite
Well-developed process design, implementation, and improvement skills
High-level problem identification/ mitigation/ resolution and analytical skills
Strong critical thinking, problem solving, and prioritizing skills
Requires the ability to work with and maintain confidential information

Nice To Haves

RHIT credential (or eligible) preferred.
In-depth knowledge of healthcare information systems, and Revenue Cycle applications, preferably Epic (considered a plus)
Basic anatomy and physiology preferred.

Responsibilities

Corrects and resolves incorrect documentation issues within BMC clinical systems such as fraudulent chart use, multiple patients' information in one health record, and one patient with two or more health records in order to maintain a complete and correct legal health record for each patient
Makes independent decisions on how best to address critical registration and documentation errors impacting patient safety and direct clinicians, ancillary & clinical departments on the necessary actions that must be taken to mitigate
Facilitates emergent wrong registrations through the Contact Move process on inpatients and emergency department patients, interfacing with and directing multiple stakeholders as to the appropriate actions to take to quickly resolve data quality issues as a result of wrong patients being registered in a manner and timeframe to minimize the impact to patient safety
Acts as a liaison between patients, clinicians, and practice/clinical staff ensure that incorrect data is identified, charting errors are communicated to the parties identified in the chart correction policy, erroneous data is corrected, and is verified that the clinical information was updated completely and correctly.
Coordinates with BMC clinics or entities for on multi-site corrections to facilitate a seamless (one patient, one record) patient experience.
Supports the implementation of programs, policies, initiatives, and tools specific to the HIM Shared Services Organizational process owned by HIM Operations across the Shared Services Organization.
Participates in all others as appropriate
Contributes ideas and actions towards the continuous improvement of HIM related processes within area of influence
Ensures delivery of business results by meeting or exceeding all individual operating metrics
Plans and organizes work so Individual Operating Metrics and Service Level Agreement objectives are realized
Recognizes and communicates potential issues to his/her team leader as appropriate
Adapts to learning new processes, concepts, and skills
Seeks and responds to regular performance feedback from team lead; provides upward feedback as needed
Assists in orientation and appropriate training of team members, helps cross-train peers in minor responsibilities; acts as a mentor to peers
Maintains positive work relationships with members of other teams in the HIM to communicate effectively and to ensure compliance with cross-team responsibilities
Assists in ensuring efforts of the HIM Team support building strong peer-to-peer relationships
Must adhere to all of BMC’s RESPECT behavioral standards.