Data Integration Support Analyst

U.S. Bank • Cincinnati, OH

2d • Hybrid

About The Position

The Data Integration Support Analyst plays a critical role in monitoring and supporting application file processing within the Data Integration production environment. This position involves analyzing complex workflows, identifying and implementing solutions, and collaborating across teams to resolve issues and manage escalations. As a key point of contact, the analyst responds to internal and external inquiries, maintains support documentation, and contributes to project readiness activities. The role also includes delivering training, providing subject matter expertise, and ensuring exceptional customer service.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Strong background in operations and production support
• Knowledge of data integration systems, policies, and regulatory requirements
• Experience with data translation, transformation, and interchange processes
• Proficient in business analysis, troubleshooting, and problem resolution
• Skilled in managing multiple tasks, deadlines, and small projects
• Excellent communication, customer service, and interpersonal skills
• Proven reliability and attention to detail in complex workflows
• Quick learner with the ability to grasp new applications and business rules

Nice To Haves

• Familiarity with Agile, project management, and testing methodologies
• Strong analytical, forecasting, and support experience
• Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
• Experience with Swift FileAct and file transmission protocols
• Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
• webMethods expertise is a plus

Responsibilities

• Monitor and support file processing in the production environment
• Analyze and troubleshoot complex data integration workflows
• Collaborate with cross-functional teams to resolve issues and escalations
• Maintain and update support documentation
• Respond to internal and external inquiries with professionalism and accuracy
• Participate in project readiness and implementation activities
• Deliver training and share subject matter expertise
• Provide outstanding customer service and support

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees