Data Integration Specialist-EyeTELLIGENCE

Bausch Health•Remote, OR

3d•Remote

About The Position

This role supports the deployment, configuration, and ongoing performance of Bausch + Lomb Surgical's Data Bridge software (a lightweight application that enables secure, reliable movement of diagnostic data to the cloud-based platform). The specialist will lead installation, onboarding, troubleshooting, and customer support activities to ensure seamless connectivity between in-clinic devices and cloud services.

Requirements

BA/BS degree in IT, Computer Science, Engineering, or related field - OR equivalent professional experience in a similar technical support/installation role.
3+ years of experience in application installation, software support, or IT system administration.
Strong understanding of Windows environments, networking fundamentals, firewalls, and permissions.
Experience troubleshooting device connectivity, API/bridge applications, or cloud-based data workflows.
Excellent organization, communication, and customer-facing skills.
Ability to manage multiple installations and support cases simultaneously.
Analytical mindset with strong problem-solving ability.

Nice To Haves

Experience in healthcare IT, ophthalmology, or working with EMRs/EHRs.
Prior support experience involving diagnostic or imaging devices.
Understanding of interoperability standards (HL7, FHIR, DICOM) and interface engines (e.g., Mirth).
Experience with IoT-style integrations between hardware and cloud platforms.
Ability to translate user issues into actionable engineering feedback.
CompTIA A+ (foundational IT troubleshooting)
CompTIA Network+ (connectivity fundamentals)
CompTIA Security+ (security awareness and risk management)
Microsoft Windows Client or Microsoft 365 certifications
Healthcare IT certifications (HIMSS, etc.) optional
EMR/HER vendor training (Epic, Cerner, ModMed, Nextech, etc.) a plus

Responsibilities

Perform remote and on-site installation of the Data Bridge application across customer environments.
Configure device connections, network permissions, and cloud authentication needed for secure data transmission.
Validate data flow end-to-end using clinical devices (e.g., biometers, topographers, diagnostics).
Guide customers through onboarding, system validation, and initial workflow setup.
Document installation steps, customer environment details, and configuration notes.
Provide Tier 1-2 application support for customers and internal staff.
Monitor data flow performance, bridge connectivity, system logs, and error conditions; proactively address issues.
Diagnose and resolve issues related to device integration, network access, firewall rules, local OS conflicts, and application settings.
Escalate complex technical issues to engineering with detailed findings and reproduction steps.
Manage a support queue (phone, email, ticketing) and respond with established SLAs.
Maintain strong relationships with clinics, ASC staff, and technical personnel during and after installation.
Communicate technical concepts clearly to both clinical and non-technical users.
Collaborate with product management, R D, and field operations to improve software reliability and customer workflows.
Identify trends or recurring issues and recommend enhancements to the Data Bridge or supporting tools.

Benefits

U.S. based employees may be eligible for short-term and/or long-term incentives.
They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,
a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others.
U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

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