Data Governance Manager

American Heritage Credit Union•Philadelphia, PA

17h

About The Position

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Data Governance Manager. This position will oversee and manage the credit union's enterprise data governance framework and staff while supporting its implementation and continuous improvement. Define data elements and develop comprehensive policies and procedures to ensure accuracy, consistency, and reliability of data. Oversee data testing protocols and collaborate with cross-functional teams to resolve data integrity issues, ensure adherence to governance policies, resolve data integrity issues, and support initiatives related to data quality, regulatory compliance, and literacy. Refine governance initiatives and contribute to enterprise data stewardship and artificial intelligence (AI) compliance structures.

Requirements

Three to five years of experience in business analysis, data governance, or compliance.
Equivalent to a college degree in Business, Data Management, Information Systems, or relevant field.
Experience working with data governance tools, policies, and frameworks (e.g. RACI Matrix, Data Stewards).
Familiarity with data privacy laws, compliance standards, and regulatory frameworks affecting data governance.
Proven ability to implement and support data governance frameworks in a complex organizational environment.
Strong familiarity with data integration processes and basic SQL knowledge.
Familiarity with data pipeline tools and frameworks such as Kafka, Airflow, or Spark.
Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
Strong analytical skills to identify data governance challenges and propose effective solutions.
Project management skills and familiarity with project management tools.
Demonstrated ability to work effectively with cross-functional teams to ensure alignment with governance policies and regulatory requirements.
Strong organizational and prioritization skills.
Demonstrated ability to keep track of multiple projects and progress of others on team, create action plans to complete projects on time, adapt to change and competing priorities, and work under pressure to meet deadlines.
Must be detail oriented, ensuring compliance with regulatory requirements.
Strong troubleshooting skills with the ability to resolve issues in data systems and infrastructure.

Nice To Haves

Experience in a business-focused role within the financial services industry or a similar environment is preferred.

Responsibilities

Direct and oversee the day-to-day data governance staff (Data Quality Analyst, Data Catalog Administrator, Data Compliance) and functions including initiatives related to data quality, regulatory compliance, and literacy while ensuring adherence to governance policies.
Maintain a highly motivated, well trained staff and evaluate job performance within required time frames to ensure quality of work and service to members and staff.
Conduct coaching sessions with staff to review goals, promote growth, celebrate successes, discuss process improvements, and develop and implement effective methods for performing their job duties.
Actively encourage staff to participate in and support credit union activities.
Assist in researching data governance best practices aligned with credit union industry standards and business goals.
Implement data governance policies, procedures, and standards in collaboration with business and IS teams.
Prepare and support materials for the Data Governance Council, including tracking action items and integrating RACI (Responsible, Accountable, Consulted, Informed) documentation.
Assist in building and maintaining standard operating procedure manuals (SOPs) related to standing governance agendas and governance role definitions.
Provide operational support to Data Stewards to promote accurate, consistent, and trusted data across the enterprise.
Help coordinate the development and maintenance of curated datasets and enterprise data catalogs for business use and analytics.
Monitor data quality metrics, support issue resolution, and escalate systemic issues to the Data Governance Council.
Maintain metadata documentation and ensure definitions are consistent across business units.
Support compliance monitoring activities for internal policies and external data privacy regulations (e.g., CCPA, GDPR).
Assist in identifying data-related risks and support mitigation plans, particularly as they relate to emerging technologies like GenAI (Generative AI).
Maintain documentation for data ethics and acceptable use protocols, contributing to broader AI and innovation governance.
Participate in regular reviews of governance processes and propose enhancements for scalability.
Support evaluation and rollout of governance tools (e.g., data catalog, data quality platforms).
Contribute to the development of operational workflows and governance enablement strategies.
Assist in developing training materials and promoting data literacy across various employee personas.
Raise awareness about the importance of governance, data quality, and stewardship.
Collaborate with Innovation, IS, Legal, Risk, and Business Units to ensure governance policies support AI/ML (machine learning) efforts, innovation pilots, and data ecosystem standards.