Data Entry Technician - Long-term Care (Mon - Fri)

Young at Heart Pharmacy•Indianapolis, IN

41d•Onsite

About The Position

Young at Heart Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Data Entry Technician. As a vital part of our data entry team, you will be responsible for ensuring prompt and professional entering of orders accurately and efficiently in order to correctly provide medications to our customers. Additionally, you will maintain a positive and pleasant demeanor with all customers and colleagues while accurately entering customer requests and processing refill requests.

Requirements

Active pharmacy technician license from the Indiana State Board of Pharmacy preferred.
Previous data entry experience.

Responsibilities

Input customer and prescription data into the computer system
Ensure accuracy: right patient, right facility, right payor, right physician, right drug, right strength, right quantity, right SIG
Ensure prompt service by assisting customers via phone
Work directly with customer facilities to enter accurate information
Respond to customer requests in a timely manner
Work to meet daily SLA
Work with order entry team to ensure new and refill orders entered before cut-off time
Escalate any issues to Data Entry Lead or Pharmacist
Participate in required training
Attend all necessary training sessions
Review and follow all applicable policies and procedures
Provide Back-Up Customer Service functions
Participate in required Customer Service training sessions
Utilize Lean Concepts to improve processes
Document issues and suggestions using CPAS and Rapid Improvements
Follow documented procedures to ensure consistency
Troubleshoot any order issues as needed
Other duties as assigned