Data Entry specialist (Insurance Background preferred)

Smart Ims • Charlotte, NC

103d

About The Position

The position requires 4-6 years of experience in data entry and administrative support, specifically for new variable and fixed annuity paperwork. The role involves inputting data into administrative systems while ensuring compliance with all state and federal regulations and company policies. The candidate is expected to contribute positively by suggesting improvements and learning new skills, procedures, and processes. The position is non-exempt and eligible for overtime if required.

Requirements

• 4-6 years of experience in data entry and administrative support.
• Ability to input data for new variable and fixed annuity paperwork.
• Compliance with all state and federal regulations and guidelines.
• Adherence to all company and site policies and procedures.
• Demonstrated ability to make suggestions for improvement and learn new skills, procedures, and processes.
• Current knowledge of profession and industry trends.

Responsibilities

• Provide direct, onsite end-user support to approximately 300 office-based employees.
• Collaborate with a larger IT team to support 9,000+ remote employees.
• Perform hardware and software troubleshooting for Dell laptops (Windows OS), dual monitor setups, and other desktop peripherals.
• Manage SCCM imaging and remote support via BeyondTrust or similar tools.
• Resolve incidents and service requests in-person, over the phone, and via remote access tools.
• Document all work using ServiceNow in alignment with SLAs and IT standards.
• Coordinate with internal IT teams and external service providers as needed.
• Assist with hardware deployments, upgrades, and routine maintenance.

What This Job Offers