Data Entry Senior Representative - Evernorth Behavioral Health - Hybrid

Cigna-posted 3 months ago
Hybrid • Plano, TX
5,001-10,000 employees
Professional, Scientific, and Technical Services
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The Data Entry Senior Representative supports the Manual Letter Team within Cigna Behavioral Health by ensuring the accurate editing, updating, and verification of key data elements across platforms such as CHC ICMS, HC ICMS, and TruCare. This role is essential to maintaining data integrity and compliance with regulatory timeframes, contributing to the overall quality and efficiency of behavioral health operations.

  • Accurately edit and update member and provider data in CHC ICMS, HC ICMS, and TruCare systems.
  • Verify and validate data to ensure accuracy and compliance with internal and external guidelines.
  • Manage and maintain electronic and physical records related to member communications.
  • Identify and resolve data discrepancies in a timely manner.
  • Process letter retrieval requests and ensure proper documentation and tracking.
  • Perform faxing and other administrative tasks to support operational workflows.
  • Collaborate with team members to meet departmental goals and deadlines.
  • Uphold privacy and confidentiality standards in handling sensitive behavioral health information.
  • High school diploma or equivalent required; associate degree preferred.
  • Minimum of [insert years] years of experience in data entry, administrative support, or healthcare operations.
  • Proficiency in Microsoft Office Suite and familiarity with CHC ICMS, HC ICMS, and TruCare platforms.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent organizational and time management skills.
  • Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
  • Effective communication skills, both written and verbal.
  • Experience in behavioral health or healthcare industry.
  • Knowledge of HIPAA regulations and compliance standards.
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