Data Entry Agent (OHIO ONLY)

TEKsystems • Cincinnati, OH

389d • $37,440 - $37,440

About The Position

The Data Entry Agent position at TEKsystems involves engaging with customers primarily through phone and email to assist with banking-related inquiries. The role focuses on providing excellent customer service, resolving issues, and performing account transactions while aiming for first contact resolution. This entry-level position is fully onsite in Cincinnati, OH.

Requirements

• Experience in a call center environment.
• Strong customer service and support skills.
• Ability to multitask effectively across multiple computer screens.

Responsibilities

• Answer customer inquiries relating to bank products and services via telephone and digital channels.
• Recognize sales opportunities and refer clients to sales associates.
• Remain current on products, services, policies, and procedures.
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank.
• Resolve customer issues through account research and utilization of support materials and resources.
• Perform customer account transaction and maintenance activities accurately.
• Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life Insurance & AD&D for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees