About The Position

Manages a team that develops, implements, and/or supports technology solutions for a business function. Ensures the operational stability of technology systems and applications and that technology solutions meet the needs of the company.

Requirements

  • Typically requires BS/BA in a related discipline.
  • Generally 7+ years of experience in a related field.
  • May require certification.
  • Advanced degree may offset less experience in some disciplines.

Nice To Haves

  • Bachelor's degree in Computer Science or related field (Data platform support experience)
  • 7+ years managing data platform operations (Snowflake, Tableau, ETL pipelines)
  • Experience leading onshore/offshore technical support teams
  • Strong background in incident management, SLA adherence, and root cause analysis
  • Proficiency with monitoring, automation, and performance optimization
  • Knowledge of data governance, security, and compliance requirements
  • Proven stakeholder management and cross-functional collaboration skills
  • Experience with vendor management and change/release coordination

Responsibilities

  • Oversees technology development and support activities to ensure technology issues are resolved in a timely and cost-effective manner in accordance with governance and security processes.
  • Manages and tracks the progress of multiple technology efforts, including administration, work plans, resource planning and control, status reports, and budgeting.
  • Resolves problems by analyzing issues, recommending corrective actions, providing tactical direction, and reallocating associate resources where needed.
  • Communicates activity statuses with technology teams, peers, management, and end-users.
  • Provides management, coaching, and feedback to associates, including assessing performance and providing guidance and direction on work-related activities.
  • Reviews operational processes and implements changes when needed.
  • Works with leadership to align technology resources to appropriate projects and workstreams.
  • Builds relationship with key stakeholders and operational groups to identify and resolve business issues.
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