Data Collection Specialist

Cognizant Technology Solutions•Los Angeles, CA

3d•$19 - $20•Onsite

About The Position

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Playa Vista, CA As a Data Collection Specialist , you will make an impact by managing research collections with participants designed to validate the engineering approach for augmented & virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs & collating user feedback to help guide the technical requirements of the product team. In this role, you will manage the end-to-end success of this program from data collection, data review & visualization, to client reporting & technical issue troubleshooting. You will be a valued member of the Cognizant team and work collaboratively with the Augmented Reality / Virtual Reality (AR/VR) team, stakeholders and other teams. In this role, you will:

Requirements

Equivalent practical experience.
Bachelor's degree in Business Administration, or a related field is preferred.
Excellent oral and written communications
Experience with data analysis, uncovering insights in data & data visualization
Experience in customer service or client services
Experience working in digital/technology companies with tech products
Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams
Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
Must be a self-starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines
Knowledge and interest in AR/VR

Responsibilities

Gather user feedback, preferences & research data based on requirements from the client
Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues
Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders
Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
Handle inbound requests from existing partners for marketing support
Triage operational issues & make recommendations for how to alter process based on observations
Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams
Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes
Utilize internal tools to engage with participants, track communications & deliver results