Data Center Technician

Zenlayer, Inc • Los Angeles, CA

140d

About The Position

Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Downtown Los Angeles. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.

Requirements

• Must be action oriented – understand task priority and the urgency of meeting deadlines.
• Fluent in Mandarin Chinese (listen, speak, read, and write).
• Knowledge of networking, servers and OS. Understand TCP/IP.
• Ability to use IDC hand tools.
• Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space.
• Ability to travel 20%+ of time when required.
• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvements.
• Excellent communication skills.
• Ability to rotate shifts including holidays, off hours (i.e., graveyard shift), weekend and vacation.

Nice To Haves

• Bachelor’s or higher degree preferred.
• More than 1 year of above IDC experience.
• Previous managerial position in this category.
• Any above-describe IDC qualifications, certifications or rewards.

Responsibilities

• Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.
• Complete cabling and installation in server, router, switch according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.
• Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhere to security and safety of data protection protocols, error logging practices and support operating procedures.
• Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation, retention practices and inventory checking.
• Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.
• Provide status reporting regarding data center service availability, performance, and capacity utilization.
• Coordinate equipment/material receiving, shipping and RMA processing support when required.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• On-call duties as needed. Traveling for on-site service support or deployment when needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Vacation
• Personal and sick days
• 401(k) plan
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees