Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Downtown Los Angeles. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.
Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.
Complete cabling and installation in server, router, switch according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.
Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhere to security and safety of data protection protocols, error logging practices and support operating procedures.
Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation, retention practices and inventory checking.
Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.
Provide status reporting regarding data center service availability, performance, and capacity utilization.
Coordinate equipment/material receiving, shipping and RMA processing support when required.
Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
On-call duties as needed. Traveling for on-site service support or deployment when needed.
Must be action oriented – understand task priority and the urgency of meeting deadlines.
Fluent in Mandarin Chinese (listen, speak, read, and write).
Knowledge of networking, servers and OS. Understand TCP/IP.
Ability to use IDC hand tools.
Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space.
Ability to travel 20%+ of time when required.
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvements.
Excellent communication skills.
Ability to rotate shifts including holidays, off hours (i.e., graveyard shift), weekend and vacation.
Bachelor’s or higher degree preferred.
More than 1 year of above IDC experience.
Previous managerial position in this category.
Any above-describe IDC qualifications, certifications or rewards.