Data Center Technician

Unisys•Memphis, TN

22h

About The Position

What success looks like in this role: May serve as team or site leader, providing direction to other technicians. May have specialized and specific skillsets to support niche client environments. May assist with resource / task scheduling and resource management. Ensures best in class client experience across Field Engineering operations. Troubleshoots and resolves client escalations from team members. Supports roll-out of new, enhanced or upgraded products. Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues. Assists in providing technical training and improvement programs. Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction. Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues. Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

Requirements

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years’ experience in area of responsibility
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Responsibilities

Serve as team or site leader, providing direction to other technicians.
Assist with resource / task scheduling and resource management.
Ensure best in class client experience across Field Engineering operations.
Troubleshoot and resolve client escalations from team members.
Support roll-out of new, enhanced or upgraded products.
Serve as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
Assist in providing technical training and improvement programs.
Engage with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
Monitor equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
Develop and recommend ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.