Data Center Technician

Salute Mission Critical•Hillsboro, OR

41d•$25•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Technician to join our team and drive our relationships with hyperscale clients to new heights. The Data Center Technician is responsible for providing physical support for IT infrastructure in a data center environment. This includes hardware installation, troubleshooting, cabling, and maintenance tasks on behalf of remote engineering teams. The technician acts as the on-site presence for customers and internal teams, ensuring uptime, security, and operational efficiency. If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today! Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at [email protected] for more information.

Requirements

High school diploma or equivalent; associate degree or technical training preferred.
Experience in a data center or IT support role.
Familiarity with server hardware (Dell, HPE, Cisco UCS), networking gear, and storage arrays.
Understanding of TCP/IP, DNS, DHCP, and basic networking concepts.
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver's license for work-related travel, as required

Nice To Haves

Experience with DCIM tools (e.g., Schneider EcoStruxure, Sunbird).
Certifications: CompTIA Server+, Network+, or vendor-specific (Cisco, Dell EMC).
Familiarity with ITIL practices and ticketing systems.
Strong documentation and communication skills.

Responsibilities

Rack, stack, and cable servers, switches, routers, and storage devices.
Replace failed hardware components (e.g., hard drives, memory, power supplies).
Perform structured cabling (fiber and copper), labeling, and patch panel management.
Conduct visual inspections and report anomalies (e.g., LED status, cable damage).
Respond to tickets and service requests from remote teams via platforms like ServiceNow or Jira.
Perform power cycling, reseating components, and console access for diagnostics.
Assist with BIOS/firmware updates under remote guidance.
Swap out removable media (e.g., tapes, USB drives) as requested.
Supervise and regulate environmental parameters within the data center, including temperature, humidity, airflow, and air quality, to ensure ideal operational environments for IT equipment
Escalate alerts related to power, cooling, or hardware failures.
Maintain cleanliness and organization of server rooms and cable trays.
Monitor Ticket queues and ensure all customer tickets and responded to within required SLA times
Escort vendors and ensure compliance with access control policies.
Log all physical access and maintain audit trails.
Follow change management and incident response procedures.