Data Center Technician , DCC Communities

Amazon • Frederick, MD

3d • $24 - $47 • Onsite

About The Position

Join our dynamic AWS team and become a critical guardian of global cloud
infrastructure! You'll play a pivotal role in maintaining the heartbeat of the
world's most innovative technology platform, ensuring seamless data center
operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network
diagnostics followed by physical repair as well as participating in an on-call
rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other
non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for
this position.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience
• High school or equivalent diploma

Nice To Haves

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a colocation data center facility
• 2+ years of server hardware troubleshooting and repair experience
• 2+ years of Linux troubleshooting, such as, firmware flashes, and bios configuration experience

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED