Data Center Technician

GoDaddy•Phoenix, AZ

2h•Onsite

About The Position

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. A Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You will troubleshoot and solve common issues defined by SOPs while advancing skills to troubleshoot more complex infrastructure issues. GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all.

Requirements

1+ years of experience working in a Data Center.
Demonstrate basic skills in at least two or more of the following areas: Systems Administration (Linux and/or Windows Servers), Networking Concepts, Programming/Scripting (Java, Perl, Ruby, Python, and/or PHP), and Data Center Architecture.
Possess basic experience with IT hardware and systems concepts, including RAID, storage, hardware diagnostics/repair, SAS/SATA, boot process, boot loader, file systems, directory structure, base operating system installation, and network device/protocol configuration.
Have some experience with scripting or programming tools such as Python, Bash, PowerShell, or Java, as well as core OS services including SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, and LDAP.
Be able to work a flexible shift schedule, participate in an on-call rotation, and travel between Data Center sites as needed.
Meet the physical requirements of the role, including kneeling, crawling, reaching above shoulder height, repeatedly lifting up to 50lbs throughout daily shifts, walking/moving about the data center facility for up to 85% of shift time, and performing forklift operations.

Responsibilities

Perform hardware troubleshooting and maintenance for GoDaddy infrastructure, with focus on mission critical systems (storage, network, servers).
Perform data and power cable management, testing, and installation.
Be part of a team that responds to all requests 24x7 from business operations center(s).
Work a flexible shift and participate in an on-call rotation if applicable.
Perform onsite duties as required by business need.
Ability to troubleshoot and resolve basic issues.
Develop and maintain relationships with your team, business partners and third-party vendors with a focus on quality and SLA compliance.
Responsible for executing small projects with direction from leadership.