Data Center Technician

Oracle•Ashburn, VA

22h•Onsite

About The Position

Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you? We encourage you to apply and join our team! What you'll be doing: Hardware installation & configuration of enterprise servers and cabling infrastructure. Hardware Break/Fix replacement of FRUs Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams. Troubleshooting and resolve Telco Connectivity issues Troubleshoot & Replace Network Switch equipment You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams. Documentation of activities and build/modify SOPs Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables. System power supplies and cabling install, fix and repair You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Requirements

Knowledge of server/storage/network hardware.
Strong interest in learning new DC concepts.
Strong verbal and written communication skills
Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.
3+ years working in an IT environment.
Experience solving problems on servers, networking devices and IT equipment.
Inventory management experience.
Ordering, receiving, and shipping server parts.
Experience taking on-call shifts and ability to respond to critical events as needed.
Experience raising issues to Sr. onsite staff and management as needed.
IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)

Nice To Haves

Knowledge of trunk infrastructure is a plus
2-year or 4-year degree or 3+ Years of experience
1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center

Responsibilities

Install, Remove, address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
Maintain asset inventory and update internal application as needed.
Be accessible via cell phone and willing to work on onsite emergency as needed.
Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance