DXC Technology-posted 2 days ago
Full-time • Mid Level
Onsite • Ashburn, VA
5,001-10,000 employees

The Data Center Technician is responsible for providing hands-on technical support within a CoLo data center environment. This role includes hardware installation, basic networking support, ticket management, and on-site assistance for internal teams and external vendors. Candidates should be comfortable working in server rooms, performing physical tasks, and supporting a wide range of infrastructure technologies.

  • Provide field support (5+ years preferred), including break/fix, hardware installation, and general hands-on IT assistance.
  • Manage and update SNOW (ServiceNow) tickets and asset records.
  • Perform networking troubleshooting, including: Crash carts and console connections ILO/remote access tools (e.g., iLO, Putty) Wired and wireless network connectivity Switch, router, core/aggregation, ISP hardware, and cabling issues
  • Serve as on-site “Hands and Eyes” support for remote network engineers.
  • Escort third-party hardware vendors and ensure adherence to site policies.
  • Perform rack-and-stack of servers, switches, and additional data center hardware.
  • Cable management, including routing under raised floors and through endcaps.
  • Conduct remote and on-site support for software/hardware installations.
  • Safely lift and carry equipment weighing up to 50 lbs.
  • High school diploma or GED
  • Understanding of basic networking concepts
  • Ability to work in data center or telecom closet environments
  • Ability to lift 50 lbs. and perform physical tasks in a server room setting
  • Preferred 5+ years of field support or data center experience
  • Vendor certifications (Lenovo, HP, IBM, etc.)
  • CompTIA certifications (A+, Network+, Security+)
  • Apple device training or certifications
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