Data Center Technician

Microsoft-posted about 1 year ago
$77,397 - $107,598/Yr
Full-time • Entry Level
Atlanta, GA
10,001+ employees
Publishing Industries
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As a Data Center Technician (DCT) at Microsoft, you will gain hands-on experience in the preparation, installation, diagnostics, troubleshooting, and decommissioning of data center equipment. This role is designed to help you develop a comprehensive understanding of data center operations and security protocols while contributing to the infrastructure that supports Microsoft's cloud services. You will work under the guidance of experienced technicians, participate in training programs, and have opportunities for career growth within a global network of data centers.

  • Develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology and equipment.
  • Review Process Change Notifications (PCNs) and understand their impact on work execution.
  • Comply with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians.
  • Complete assigned tickets efficiently in alignment with relevant Key Performance Indicators (KPIs).
  • Prepare, stage, set up, and perform basic startups and shutdowns for hardware according to specific written instructions.
  • Perform basic diagnostics and troubleshooting to identify technical issues and replace faulty components with minimal disruption.
  • Communicate and escalate data center technical or safety-related incidents to direct-line management.
  • Participate in daily safety briefings and comply with safety procedures.
  • High school diploma, GED, or equivalent with basic knowledge of computer hardware and components or IT support.
  • Ability to work 12-hour shifts, including non-standard business hours such as evenings, nights, weekends, and holidays.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
  • 1+ year(s) experience supporting IT equipment or related technology.
  • Career Rotation Programs
  • Diversity & Inclusion trainings and events
  • Professional certifications
  • Health and wellness programs
  • Paid time off
  • Employee discounts
  • Retirement savings plan
  • Flexible work hours
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