Microsoft-posted 8 months ago
$26 - $46/Yr
Full-time • Entry Level
Onsite • Milwaukee, WI
Publishing Industries

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  • Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
  • Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others.
  • Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management.
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently.
  • Develops and employs an effective execution order strategy for assigned tasks.
  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions.
  • Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues.
  • Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management.
  • Directly performs decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment.
  • Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
  • Completes required training aligned to job focus areas and workloads in a timely manner per direct-line management assignment(s).
  • Participates in daily safety briefings and completes required Environmental & Health Safety (EHS) training.
  • Contributes to a positive and effective team environment by sharing information with other shifts or technician teams.
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
  • Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • 2+ years' experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
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