Data Center Technician Manager

EOS • New Albany, OH

10d • $75,000 - $105,000

About The Position

We are seeking an experienced and proactive Data Center Technician Manager to oversee our infrastructure engineering team. The ideal candidate will lead the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. This position requires a deep expertise in fiber optics and will involve strategic leadership in racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role demands a commitment to delivering sustainable and repeatable solutions and processes with a continuous improvement mindset while adhering to production, safety, and quality standards. This position involves rotational shifts to support 24/7/365 operations. The pay range of this role is $75k - $95k for day shift and $85k - $105k for night shift. This role may require up to 10% travel domestically and internationally.

Requirements

• Associate degree or higher in a technology services/technical discipline, or equivalent work experience.
• 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems.
• Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies.
• Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills.
• Valid driver's license and proven ability to safely drive company vehicles

Nice To Haves

• Bachelor’s degree in Electrical Engineering, Information Technology, or a related field.
• Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500).
• Experience managing large-scale data center deployments or migrations.
• Familiarity with structured cabling design software (e.g., AutoCAD, Visio).
• Knowledge of environmental monitoring systems and data center cooling technologies.
• Experience working in high-availability environments with strict uptime requirements.
• Experience with ITIL framework and service management practices.
• Strong analytical and reporting skills, including proficiency in Excel or data visualization tools.

Responsibilities

• Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling.
• Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center.
• Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges.
• Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance.
• Oversee documentation and validate port maps, while providing advanced troubleshooting support.
• Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety.
• Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards.
• Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management.
• Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs).
• Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members.
• Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently.
• Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions.
• Foster a collaborative team environment, setting performance targets and leading the team to meet established goals.
• Act as a mentor and coach to team members, promoting continuous learning and professional development.
• Propose and implement process improvements to enhance operational efficiency and service quality

Benefits

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees