Data Center Technician - Level 3
About The Position
Summary: Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads Required: High school diploma, GED, or equivalent Required: Basic knowledge of computer hardware, servers, and components. Required: 1+ year(s) experience supporting IT equipment or related technology. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word) Required: Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plus The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.
Requirements
- Associate's degree in computer programming or equivalent training required
- 2-4 years experience required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Basic ability to work independently and manage one’s time
Nice To Haves
- Previous datacenter experience a plus
Responsibilities
- Monitor the system for equipment failure or errors in performance
- Respond to program error messages by finding and correcting problems or terminating the program
- Help programmers and systems analysts test and debug new programs
- Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
