Data Center Technician II
About The Position
As a Data Center Technician you are a primary resolver for your support team skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation on technologies you support and are able to effectively pass down knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and where applicable are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own but also know how to take direction when it is given paying attention to all details involved. You are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation our technologies you support and are able to effectively pass down knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Requirements
- 2-4 year of relevant experience
- Enterprise level physical host hardware troubleshooting
- Layer 1&2 network troubleshooting skills
- Experience handling, running and troubleshooting fiber
Responsibilities
- Troubleshooting and resolving most complex hardware infrastructure issues
- Create and maintain documentation on technologies
- Pass down knowledge of technologies to junior staff
- Take on remote system administration tasks working in a virtual team
- Automate tasks with scripts
- Resolve most support issues autonomously
- Execute small projects
- Work with manager in planning and executing larger local projects
- Act as the initial escalation point for junior technicians
- Understand all aspects of the equipment you support
- Innovate and make decisions
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
